B & B Pest Control, based in Lynn, is a big operation — 212 reviews on file since 2021, a 4.7-star average across 400 Google ratings, and a BBB page graded A+. What stands out reading through them is how often a specific technician gets named and credited: DJ, Sean, Izzy, Louie, Kris, Dave, Jerry and others each turn up repeatedly, described walking customers through an inspection, explaining exactly what bait or spray is being used, and coming back for a promised follow-up.
The written record covers the full range of New England pest work: rodents (mice and rats) are the most common call, but reviewers also describe carpenter ants, roaches, termites, wasp and hornet nests, and even carpenter bees. One customer needed a termite certification to close on a VA loan and had an estimate back within 10 minutes online, closing on schedule two weeks later. Another homeowner who suspected termite damage got a same-day callback from the head of the pest-control department and a photo-based assessment before any work was scheduled. A particularly specific account: a technician named Keith, called out to what the customer assumed was a hornet nest, identified it as a bird's nest instead and said so rather than treating it anyway.
Against that, a real complaint shows up more than once and in more than one form. Three separate 2025 reviews, months apart, single out the same thing — a rude person answering the phone or working the front desk, one asking that she be "fired." A 2024 review describes a moderate mouse problem that two visits didn't fix, followed by more than 20 unanswered calls until the service warranty ran out. And in a 2022 review, a tenant whose landlord had hired the company through a property manager says a technician was logged as having completed a visit that, by the tenant's own camera footage, never happened.
For most calls — mice, ants, wasps, a termite cert before closing — the reviews describe a company that shows up, explains its work, and stands behind it. The complaints worth asking about up front are less about the fieldwork and more about getting someone reliable on the phone and holding them to warranty follow-through if the first visit doesn't solve it.