Bass River Properties

Bass River Properties is a full-service real estate company based in Hyannis, founded in 1994 by owner Ron Bourgeois, handling home sales, year-round rentals, and property management across Cape Cod. The review record here is genuinely split. Several tenants and buyers, especially from 2023 into early 2026, describe Ron and his staff as respectful, professional, and quick to follow through — one 2023 reviewer called the office the best rental operation on the Cape and specifically praised Ron's willingness to fix tenant issues, and a 2024 buyer credited an agent named Jodi with helping close on a home. At the same time, a recurring cluster of one-star reviews from 2021 through 2024 describes real scheduling and communication problems: prospective renters reporting no-shows for confirmed appointments, calls and messages that went unanswered for days, and difficulty getting a showing scheduled around their own availability. One 2021 review states an emergency maintenance issue went unaddressed, which sits uneasily against the company's own description of handling maintenance proactively and by emergency. A 2023 review that generally praised the company also noted that, with many rentals under Ron and his associates, tenants do have to be patient with repairs. Google shows a 3.4-star average from 44 ratings, and the Better Business Bureau lists the company at an A+ grade (not accredited) with 32 years in business — a long track record, but the underlying reviews suggest experience with this office varies noticeably depending on how promptly staff respond to a given tenant or applicant. Anyone considering renting or buying through Bass River Properties should ask directly about current response times for showings and maintenance requests, and confirm expectations for follow-up in writing.