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Bath Flip is a Londonderry, New Hampshire bathroom-remodeling company serving communities across New Hampshire and Massachusetts. The company says its story began in 2010, describes itself as locally and family owned, and promotes one-day bath and shower installations, tub-to-shower conversions, walk-in tubs, and accessible bathroom projects. The Better Business Bureau lists an A+ grade and a Massachusetts license, while New Hampshire does not issue a statewide registration for this trade. Google displays a 4.8-star average from 292 ratings, and Bath Flip has 250 written Google reviews on file from 2024 through 2026. Homeowners repeatedly describe consultations that cover product choices, budgets, financing, and installation steps. Completed-project comments include a one-day installation with cleanup, an 11-day span from consultation to completion, and praise for a finished walk-in shower and communication. A 2025 reviewer also credited Mike and AJ with explaining the installation process and listening to the household's remodeling goals and budget. A separate 2025 Newswire item says Bath Flip offered help to customers affected by NEWPRO's closure. Refund handling deserves direct discussion before signing. Five separate one-star reviews posted between February 2025 and March 2026 describe delayed or missing refunds after cancellation, involving deposits or a full upfront payment; several say calls or messages went unanswered, and two describe being told that a refund check had already been issued. Other criticism is varied but specific: an April 2026 reviewer described an estimator as condescending, an April 2025 homeowner alleged a three-month project, leaks, material or scope differences, and an unexpected light-fixture charge, and a 2025 non-customer consultation review characterized the sales process as a hard sell. Bath Flip may suit homeowners seeking a focused bath or shower conversion with extensive design guidance and the possibility of a short installation. Before booking, put the exact scope, materials, permit and start dates, payment schedule, cancellation window, and refund method in writing. Avoid paying the full project cost upfront without clear protections, and ask who will resolve leaks, substitutions, or warranty items after installation.
“They got a $19k quote from the 1-800-bath-flip people (who said it'd be done in a day)”
“At Bath Flip, we take pride in delivering top-quality bathroom remodels”
“Bath Flip Offers Relief for Customers Left in Limbo After NEWPRO Abruptly Closes”
“Change for the Better”
“I want to cancel a contract with a company called bathflip because they have not fulfilled their obligations.”
“BATH FLIP, LLC was registered on Jul 24 2023 as a domestic limited liability company”
The gentleman did a fantastic job!! Clean and efficient. Alex and diner were respectful of our property and is.!!
Tom English stopped by and did a great job showing me and describing all the options for a walk in shower for my master bath. I was able to pretty quickly hone in on what I wanted and pick the pattern and hardware that would work best for my bathroom. He was able to show me what it would look like and I couldn’t be happier with my choices. Great experience and much easier than I anticipated! Can’t wait to get the project done now.
This company is very professional in their visits for the bathroom remodeling quote. Adam explained very carefully what was available within our price range, and tried his best to accommodate our needs. He then gave us many options but always made sure that we were going away happy with what we chose. 5 stars for the customer focus!
The Bath Flip representative was very helpful with style choices and pricing. I highly recommend their free service to help compare product and pricing. Can’t wait to get rid of the old pink tub to add a nice walk-in shower with a glass door.
Karen was Awesome, perfection with a great let’s work with this with a very positive attitude! Very much appreciate all her work with offers and how to work with finance with a budget in mind!
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Certified attributes are verified against the public registry. Others are the business's own statement.
2 changes recorded — last scanned Sep 14, 2026.
