BBK Plumbing and Heating

BBK Plumbing have done my water heater and my bathroom and I can't recommend them enough. Easy to communicate with, I was able to call or text as needed, they offered fair prices, they were happy to explain what they were working on, and just all around cool guys who really helped me out of a pinch or two. I've already passed along a referral or two to my friends!

We contacted Brad to replace a toilet. They arrived on time and did the job quickly and professionally. The cost was very fair. We will hire them again for more renovations.

Brad (and Mike) have been amazing and responsive with plumbing and heating needs since my first call to BBK. They installed heat pump HW heater, a garbage disposal, and a utility sink. Brad did trouble shooting for my furnace and he used a practical stepwise approach to eliminate issues rather than just jumping to a big expensive fix. He explains every thing he does and his rationale before doing it without mansplaining. My dogs appreciate him too. I recommend BBK without reservation.

I tried to contact this company for an emergency leak in my home. He texted that he was not in the area at the time and told me they weren’t taking new customers. I asked if he could recommend anyone - but the recommendations he gave were not taking new customers either. I asked if they knew anyone else, as this was an emergency. I sent a photo of the leak in my basement - and he actually LOL’d via text, to give you a good example of his unprofessionalism. Still in need of a plumber, I asked if there might be any possibility of him potentially making time in the next few days due to the emergency. He asked if I was joking (why would I be joking, I had a leak in my basement?) and told me they’re on a commercial job two hours away. It would have been professional and just considerate of him to let me know upfront that he was not going to be in the area for some time. I said I wasn’t sure how I would’ve known that. Then he said he was keeping the conversation going “to be polite.” My impression is this person needs some serious coaching on his communication and customer service skills. I called Mishka Plumbing and talked to Mike. Tyler came and was quick and extremely professional. I’m extremely impressed with them. I recommend them over this company any time! EDIT: This person felt it necessary to copy and paste the entire text thread I had with him the day of the emergency leak to my previous review, which is highly unprofessional. By doing this, he disclosed the location of where I reside, which is a violation of the privacy act. I have a right to express my negative experience with a business without having my personal information disclosed publicly.

BRAD IS TOP NOTCH, WE WILL ONLY USE HIM GOING FRWD! THANKS AGAIN!