Best Way Masonry and Construction

Best Way Masonry and Construction is a Westwood mason shop that, by its own account on HomeAdvisor, has 24 years of experience and has shown work from 108 recent projects, including chimneys, concrete driveways and floors, and general masonry repair. The reviews split sharply by platform. On HomeAdvisor, three short 2022-2024 reviews are uniformly five stars; the most detailed, from 2023, describes Mike and his crew tackling a chimney repair that turned out far more difficult than expected but finishing it within a few days. A 2022 Google review echoes that, calling the crew reliable and friendly and the work fast. Google also carries two longer, more troubling accounts. A 2023 review says the company took payment for two projects - including foundation work meant to keep water out of a garage, backed by a stated 10-year guarantee - and then stopped responding when the customer needed follow-up work, including railings that were promised for a set of rebuilt front steps but never installed. A 2024 review describes a no-show for a scheduled estimate on a separate water-damage job: no ID or business card, no report ever delivered, and no returned calls afterward. Worth knowing before calling: its Massachusetts home improvement contractor registration (#207655) is listed as expired by the state registry, and BuildZoom shows it lapsing 02-15-2025. For a straightforward masonry or chimney job, the completed work itself gets described in specific, positive terms - but the pattern in the negative reviews is about what happens after the check clears, not the craftsmanship. Get a clear, written timeline for any warranty or follow-up work before signing, and confirm the registration status directly with the state.