Biggins Exterminating Co.

Biggins Exterminating is a father-and-son operation out of Wilmington — Steve Sr. and Steve Jr., both go by Steve — and what separates its 118-review record from a typical pest control shop is how often customers describe being told the truth instead of being sold something. In a 2024 review, one customer says they called about what they thought was a mouse problem; Steve told them over the phone it was probably bats or squirrels instead, and he was right. In a 2025 review, another customer called in a panic about termites; Steve looked at a photo, identified pavement ants, and told them to vacuum — no treatment needed. That preference for honesty over a subscription comes up again and again — in 2024 and 2025 reviews, customers specifically contrast Biggins with national chains and their contract-based model, noting they've never had to sign anything here. Response time gets mentioned just as often: in a 2025 review, a yellow jacket nest found on a Saturday got a callback and treatment by Monday; in a 2024 review, a same-morning call about a wasp nest had Steve out that afternoon. Several customers, in 2023 and 2024 reviews, describe hiring Biggins after a national chain's repeated visits failed to solve a carpenter ant or mouse problem, only for Biggins to close it out in a single visit by finding and sealing the actual entry points. In a 2024 review, a customer describes mouse droppings turning up in a child's playroom; Steve Jr. traced the field-mouse entry points and sealed every one. The written record — reviewers cite using the company since 1990 and since 2015 — is uniformly positive in what's quoted here, with no complaint on either review platform. BBB rates the business A+. For ants, wasps, hornets, or rodent exclusion work around Wilmington, decades of reviews and a father-son team still doing the fieldwork point to a company worth calling first, before a national chain.