Orkin

Orkin's Wilmington branch is the local arm of a national pest-control company, and the thing homeowners notice first is how sharply their experience splits: the technician who shows up gets thanked by name, the office behind him often does not get through. The Better Business Bureau lists the business under Pest Control Services and has accredited it with an A+ grade since May 2016. What people hire this branch for is ordinary household pest work — mice and carpenter ants, wasps and hornets, termites, and seasonal mosquito and tick treatment around the yard. Comments have been accumulating on this location since 2021, and the same first names keep recurring across them: Jordy, Jose, John, Scott, Andy, Jeremy, Justin, Jason. In June 2026 a homeowner described Jose spraying the perimeter of the house, clearing out a colony of ants, answering every question, and charging what they called a very reasonable price. A customer who bought a season contract in May 2026 wrote that Scott pre-treated the perimeter, found and sprayed the start of a wasp nest, told them what to watch for, and came back when they called. Another, writing in January 2026, valued getting the same technician all year because they never had to explain the history again. Speed shows up too: one reviewer called in a panic at 10pm about a mouse and had a technician at the door by 9am. The complaints are not about those technicians. They are about what happens after the invoice. Several homeowners describe promised return visits that never came and a local office that will not call back — one in January 2026 wrote that customer service kept saying the branch manager would be in touch and the branch manager never was, and another in April 2026 said they could not get an inspection report or a manager out of the Wilmington office at all. In September 2025 a customer who called the visiting pro wonderful said the wasps returned within days and a month of calls produced no follow-up visit. Billing draws its own complaints: one homeowner said they signed up for a single year and were billed for three, and another in April 2026 said charges kept coming after they cancelled because of the contract term. This is a reasonable call for routine, recurring pest service where a good technician on a regular route matters most, and a riskier one if you need a problem chased until it is gone. Before booking, get the cancellation and contract terms in writing, ask exactly how the return-visit guarantee is scheduled, and ask for a direct line to the branch rather than the national call centre.