Orkin

With Orkin's Wilmington branch, the reviews are about two different companies: the technician who shows up, and the office behind him. The techs get their names in print — Jordy, who was at a panicked homeowner's door by 9 a.m. after a 10 p.m. call about a mouse; Jose, who sprayed the perimeter and cleared an ant colony at a price the customer called reasonable; Scott, who took extra steps on wasps under a seasonal contract; John, who has handled one customer's carpenter ants on every visit for a year and found other problems along the way; Justin Peters, called in for hornets, termites and then mice in an old house. One 2023 customer requests Jeremy Murphy (Massachusetts licence #37739) for both of their properties by name. The branch, Orkin franchise #910, covers Wilmington and the Merrimack Valley up to Fitchburg and down to Cambridge and Lynn, with 24/7 phones and next-day scheduling. It has 385 Google reviews going back to 2021, a 4.4 average, and a BBB A+ as an accredited business since 2016. Thirty-seven reviews arrived in the last six months, seven of them one star. Those seven, and the older ones like them, repeat the same complaints. Money first: a customer who signed up for one year was billed for three without being told they could cancel (June 2026); another paid $400 to start, got a technician who couldn't do the promised evaluation, and found several visits lasted under 15 minutes (April 2026); in 2023 two customers said they were charged $400-plus for a first visit that amounted to glue traps and snap traps, one after signing paperwork half-asleep on a Saturday morning without letting the tech inside. Then follow-through: a technician 45 minutes late with no call who sprayed outside and never came in to set the mouse traps (May 2026); carpet beetles sprayed twice and still there while customer service went unresponsive (January 2026); a wasp treatment with a 30-day return guarantee that wasn't honored (September 2025); three no-shows in three weeks after paying up front (2022). A July 2026 reviewer put the blame on local owners and management, saying an appointment outside the quarterly visit was nearly impossible to get. One public record: OSHA's records show a complaint inspection of the Wilmington location on October 3, 2024, closed with three violations and a $7,500 penalty, per Violation Tracker and OSHA Record. If you want a quarterly pest plan with a technician you can ask for by name, the Wilmington branch has several worth requesting. Before signing, read the contract's term and cancellation language, get the $400 start fee's scope in writing, and confirm how interior trap visits and guarantee callbacks are scheduled.