Security Pest Elimination

Security Pest Elimination works out of North Reading, handling the pest problems that come with owning a home in Massachusetts — mice in the crawlspace, ants in the kitchen, ticks in the yard, the occasional termite or bed bug call. The company describes itself as a family-owned Massachusetts business founded in 1993, now covering the state along with southern New Hampshire. On Google it holds a 4.9 out of 5 across 37 ratings, and one name keeps surfacing in the reviews behind that score: Jim, a technician credited repeatedly through 2025 for walking customers through what he's doing and why before he does it. Several reviewers mention using the company for years, including one on an ongoing annual plan — the kind of repeat business that's hard to fake. The most recent review, from May 2026, describes a technician named John Santoro clearing mice from a crawlspace, pulling carcasses off glue traps, refilling bait stations, and treating a suspected rat hole in the yard — thorough, specific work that matches the pattern in the older reviews rather than standing apart from it. Not every visit has landed well. One review describes an inspector as rushed and dismissive, with a second opinion afterward disagreeing with what he'd found and recommended — it's the one sour note in an otherwise clean set of reviews, but worth asking about if what you need is a full inspection rather than routine treatment. Recent volume is also thin: only one review has come in over the past six months, so most of what's here to judge by is 2025 and earlier. For the routine calls — rodents, ants, ticks, seasonal pest work — the pattern points to a company whose technicians explain themselves and follow through. Before booking, it's worth confirming which technician you'll get and, if an inspection is part of the job, getting a clear sense of what it will and won't cover.