Bill's Refrigeration & Air Conditioning

This business must have been out of business. Nobody showed up for the repair appointment. When we called them as they didn’t show up, someone took a message and no follow up afterwards. So irresponsible. They should take down their name as it’s a fake business. All reviews are from 5 years ago. (Later) Somehow this business had time to reply to my review, so I called and someone who answered to my call said they don’t take any new customers. Don’t bother calling this business because they will not provide any services even though anybody who answers calls actually take new appointments. Again this business is irresponsible. They should not post their business to Google if their business is not for public.

Both my fiancé and I were beyond satisfied about Bill and his services. We had a fridge that stopped working properly--the freezer and the fridge stopped pumping cold air completely out of nowhere. On Wednesday after hours, I called and left a voicemail to two places, and the next morning (Thursday), only Bill called back and left a voicemail. On that same day (Thursday), Bill came exactly at when he said he would, between 2 pm and 4 pm. In fact, he arrived at 2 pm and buzzed our condo unit to be let in as per our instructions. Since we only had one fridge, we were so grateful for his prompt responses and visits on both Thursday and Friday. During his first visit, he took a look at our fridge and ordered some parts of the same brand, and then he came back the following day (Friday) for his second visit and fixed our fridge completely. When Bill wasn't sure if the part would arrive on the following day (Friday), he promised that he would come on Saturday. My fiancé offered to pay Bill more for his Saturday visit if necessary, but he politely declined and explained that we only had one fridge rather than two or three, so he said it was unnecessary for us to pay additional charges. Very few people in this world were as honest and professional as he was these days, and we were so lucky to have him as our fridge repair man.

We were recommended this company through a family member that works for the city of Stanford. We had scheduled a pump down for our walk in freezer before transporting it a another location, it was scheduled and confirmed by the owners son through email. We rented a truck and hired help for the move which cost us over $700 for the day. Bills refrigeration said they will be there between 11 AM and 2:30 PM to do the pump down. They didn’t call or confirm that they will be on their way. After numerous times and emailed the company to see if there was any emergency or some explanation for not showing up . Lost time and money and do not recommend hiring them for anything. NOT RELIABLE AT ALL.