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Bob's Overhead Door Co sells and installs garage doors and automatic door systems, according to its Better Business Bureau profile, which says the company was established in Maine in 1988 and employs 4 people. The same profile names Ronert Deschaine as the owner. Its BBB grade is A+. A 2026 customer said Bob, the owner, came to repair their garage door until the new doors came in, and that Ken and his helper did the job when the doors arrived. The 2026 customer said Ken came the next day to do adjustments. A 2024 customer whose 22-year-old Raynor opener had sheared a gear said Kenny explained that the whole unit would need replacing, fit them in the next day, and that the new unit was installed quickly. A 2024 customer whose garage door would not open said the company came out that afternoon; Kenny found the LiftMaster unit was gone, quoted a replacement price and came back the next morning to fix it. A 2025 customer chose the company after getting quotes from four places and said the doors were installed in one day. A 2022 customer who needed new springs and hardware said it was fixed 24 hours later. A 2025 customer said Kenny was French speaking. A 2025 customer said Bob would never make an appointment, spent less than 15 minutes at the house, charged $75, and that the door was not fixed; when that customer asked for their money back, he refused. A 2025 customer said they texted photos of a door issue after a phone call and never heard back from the company.
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So pleased and happy with the workers and the business. Bob the owner came to repair my garage door until the new garage doors came in. When my doors arrived Ken and his helper did a professional job. Answered all my questions and Ken came the next day to do adjustments on my garage doors. I recommend this company if you need new garage doors. Very professional.. got the job done in 1 day and reasonable!
Thank you to Bob & Kenny for getting my parents set up with a new opener. I appreciate your great communication, great pricing, fast turnaround, & standing behind your work.
If you are not interested in doing a job then just say it! I contacted this company on 11/3 needing to have my garage repaired. I spoke with someone and explained what I needed done. He asked my location and stated, "He could get up this way". He then asked me to text him photos of the door issue, which I did. I never heard back from this company. BAD customer service. If you are too busy, don't want to travel to the location, or just don't want to do the job just say so! So SICK of these companies just not responding.
I can't say enough bad things about Bob. He would never make an appointment with me, he just wanted to come over whenever. Then when he finally came. He was rushed, wouldn't listen to me, told me the door wouldn't function right because of cobwebs. Lol. After being there for less than 15 minutes, he charged me $75 and acted like he was doing me a favor. The door was not fixed. I called him and asked for my money back. He refused and told me it was fixed. He then told me he knew I would be an issue. I guess the customer trying to explain the problem makes them an "issue".
After getting quotes from four places, I decided to go with Bob’s Overhead Door, and glad I did. The quote was fast and fair, and I knew that they would service what they installed. It took less than a month for the doors to be shipped to them, and they were installed in one day by someone that had a lot of experience doing installations. The new doors are perfect, and I couldn’t be happier with my choice.
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1 change recorded — last scanned Oct 29, 2026.
