Boss Plumbing & Heating

Boss Plumbing & Heating looks like the number people reach for when a drain backs up at night. Google shows 4.8 stars from 232 ratings, and the recent reviews are full of emergency calls: sewer lines backing into basements, drains clogging on weekends, and a water heater that stopped working and was fixed the same day. The company works from West Johnson Street in Philadelphia, and Warren is the name that comes up again and again in customer accounts. Speed is the through-line. In recent Google reviews, customers describe Warren arriving within 15 minutes for sewer backups, coming out during a snowstorm, clearing a main sewer drain on Easter Sunday, and staying until 10 p.m. on a Saturday to finish a clog repair. Several also say he or his crew asked questions before starting, explained the problem in plain terms, and in one case diagnosed a neighborhood-specific issue over the phone before the visit. The work people spell out most often is drain and sewer trouble: backyard drain backups, main sewer clogs, basement backups, and drain jetting. There is also recent mention of same-day water-heater repair, and one customer said the company came back without a fight when a drain problem was still acting up after the first visit. This is a drain-and-sewer plumber first, with the kind of after-hours availability that matters when water is already on the floor. Two things are worth asking about before booking. One February 2026 reviewer said the phone interaction was rude and decided not to hire them. Pricing also is not described the same way by everyone: one recent sewer-backup customer said it ran high, while other recent reviewers called it fair, exactly as quoted, or even the best in the city. If you need someone for an after-hours clog, sewer backup, or water-heater problem, Boss looks like a sensible call; just confirm the emergency rate up front and make sure the phone interaction feels right from the start.