Trust 1 Services Plumbing, Heating, and Air Conditioning

Trust 1 Services is a Quincy company offering heating, air conditioning, plumbing and ductless work across Quincy and nearby towns, and it describes itself as locally owned. Its Google rating stands at 4.8 from 1688 ratings; its BBB page shows 3.4 from 15 ratings. The best of its reviews describe hard diagnoses. In a January 2026 Google review, a homeowner whose heating zone would not stop heating said Nick worked out where a hidden damper might be, cut a hole in the ceiling, ordered the parts and replaced it. A December 2025 customer, told by two other companies that their Whirlpool system needed to be replaced, wrote that Jake and Cameron found the root of the problem and that a repair would do. In a July 2025 review, Josh spent hours on a heat pump and, in the customer's words, ended up essentially rebuilding the compressor from the ground up. A May 2026 customer said Nick gave 3 estimates with no pressure to choose one, though he forgot to replace the covers on the furnace. Price is what the one-star reviews return to. A July 2026 BBB reviewer was charged $511 after a clogged mini split was flushed out with water in 20 minutes, with no parts needed. In a March 2026 Google review, a Holbrook customer said they were charged $1,200 for a $40 inlet filter change on a water heater, the issue was not fixed, and the company then wanted another $1,300. A June 2026 reviewer wrote that a thermostat replacement for parents in their 80s came to $989. A March 2026 BBB reviewer said a technician quoted $4500, started yelling after the customer had an engineer friend speak with him, and another company fixed the system the next day for $1200. A June 2025 Google reviewer said that after a one-star review, the owner replied by posting the reviewer's full name and address, removed only after a threat of legal action. An August 2025 customer took two unpaid days off for a central AC duct estimate and was left waiting both times. A 2025 Quincy Reddit commenter said Trust 1 is way more expensive but can come sooner, where other local companies can wait up to two weeks. In a March 2026 r/massachusetts thread, a poster said Trust 1 Plumbing and Heating called the night before their project, told them the salesman gave them the wrong quote and almost doubled the price.