Spencer Home Services

Scale is the first thing to notice: Google shows 4.9 stars across 989 ratings, and the Better Business Bureau lists Spencer Home Services with an A+ grade and 5.0 stars. From its Peabody base, the company shows up in June reviews as the call for the house problems that cannot wait — backed-up sewer lines, leaking pumps, dead AC, failed water heaters, and everyday electrical issues. Speed is the thread that would matter most if you were the one making the call. One customer said Charles arrived within an hour on a Friday evening after other companies never called back; another said a Sunday-night sewage ejector problem was identified by Monday lunchtime and fixed before the end of the day; an AC customer said the technician got the compressor running right away with a workaround and returned the next day for the permanent part. The job list is broad, and much of it is not light-duty work. Recent June reviews describe a liner run through a sewer pipe from house to street, town-sewer hookups, a grinder pump moved outside with a new sewer line installed, cast-iron pipe replacement plus main-line lining, two mini-split systems installed, gas and tankless water-heater replacements, breaker-box and generator work, and an outdoor outlet with ceiling-fan installation. Bathroom work does appear — one customer said the company installed a new basement bathroom — but most recent comments are about plumbing, sewer, HVAC, and electrical jobs rather than whole-room remodeling. What homeowners keep pointing to, beyond the fix itself, is how the crew handled the house and the decision-making. Several June customers said technicians walked them through options step by step, used diagnostic tools to show what was wrong, wore booties inside, and left messy sewer areas clean enough that one basement was described as spotless afterward. The caution to raise before booking is price and scope on the bigger underground jobs. One sewer customer said Spencer was not the least expensive option, and another large sewer repair hit complications and ran late into the night before the system was back online. If you call them, get the repair-versus-replacement options in writing, ask what warranty applies on line work — one June customer mentioned 30-year coverage — and make sure the quote matches the size of the job. They make the most sense for homeowners who want one company for urgent plumbing and sewer work, heating and cooling breakdowns, and at least some electrical jobs.