Brittivia Homes and Construction

Brittivia Homes and Construction, run by founder John Harrison out of Lunenburg, has built up a deep record on decks and porches — composite deck rebuilds, custom railings, and structural work like digging cement footing tubes and cutting stair substeps for extra support — alongside larger renovation work: additions, whole-home remodels that involve taking down walls, and a two-bathroom remodel completed while the family kept living in the house. Its Massachusetts home improvement contractor registration is verified active. Roofing shows up often too, and consistently well: one reviewer's quote came in at half what bigger companies were charging, and a building inspector reportedly commented on the quality of a deck project directly to the homeowner. Google shows a 4.9-star average across 100 ratings, and the written record — nearly 100 reviews running from 2023 through this year, with none negative in the last six months — repeats a few themes: responsive communication (often through project leads named Kevin and Justin), crews that clean up thoroughly, and pricing reviewers call fair or better than competing bids. The record isn't spotless. A 2025 review reported a missed 10 a.m. appointment with no call and no show. A 2024 review said an estimate for roughly $70,000 of work never arrived after a sales visit, with the reviewer offered a free fire pit instead of a follow-up. A 2023 review described a deck built shorter than expected, materials taken away before the job was finished, and a crew nobody could communicate with in English. And another 2023 review called a phone customer-service interaction appalling, saying the rep brushed off the issue and suggested the caller fix it themselves. One otherwise-glowing 2025 review also mentioned an unexplained driveway stain the crew attributed to a spilled drink. None of that is the norm here — the volume of detailed, specific praise for actual finished decks, porches, roofs and renovations far outweighs the handful of complaints — but it's worth confirming, in writing, exactly what's included and when before a project starts, especially for larger jobs.