Brittivia Homes and Construction is a Lunenburg, Massachusetts general contractor founded by John Harrison (owner) and Tina Harrison (design lead), offering decks, roofing, ADUs, kitchen, bathroom and basement remodeling, custom home builds, and general renovations across Worcester, Middlesex, and Essex counties. The company self-reports 20 years in business and holds an active Massachusetts home improvement contractor license.
The review record is large and, for most projects, strongly positive. Deck building draws the deepest and most specific praise — reviewers describe large custom builds with features like benches with storage, raised planters, cement tube footings, and matching railings, several noting a building inspector specifically complimented the workmanship. The company also takes on more complex, multi-trade renovations: additions, bathroom remodels completed while the family continued living in the house, wall removals, stucco repair, and waterproofing and flashing work. John, along with project leads Kevin and Justin, are repeatedly credited for communication, transparency on pricing, and handling unexpected issues that came up mid-project.
Set against that, the written record includes a cluster of detailed negative reviews spread from 2023 through 2025 that are worth weighing carefully for a company doing larger, higher-dollar projects. A 2025 review described a scheduled appointment where the representative never showed or called. A 2024 review described requesting an estimate for roughly $70,000 of work and never receiving one, while instead being offered a free fire pit or smoker grill. A 2023 review described a structure not built to the agreed length, materials removed from the site before the job was finished, and a communication barrier with the crew. A separate 2023 review described a dismissive customer-service interaction when the reviewer tried to raise a concern by phone. These accounts stand apart from the otherwise detailed, consistent praise most reviewers describe.
The company holds a 4.9-star average from 100 Google reviews. Recent activity is strong, with 9 reviews in the last six months and none negative.
Brittivia is a strong option for deck construction and larger renovation projects, with a deep record of detailed, specific praise for craftsmanship and project management on complex jobs. Given the cluster of customer-service and follow-through complaints above, it's worth confirming project scope, timeline, and a direct point of contact in writing, and following up promptly in writing if any issue arises during the work.
