Budge It Drains

Budge It Drains is a Bridgewater, Massachusetts drain and sewer cleaning company offering 24/7 emergency service, video pipe inspection, and trenchless pipe lining across eastern Massachusetts and Rhode Island. The company describes itself as family-owned, and it's rated 4.5 stars on Google from 121 ratings, with an A grade and accredited status from the Better Business Bureau. A large share of reviewers describe fast, same-day or emergency response — technicians showing up within an hour on a Sunday, during an ice storm, or after another company quoted a multi-day wait. Named technicians come up again and again: Steve and Drew clearing a vent stack in minutes, Fernando helping locate a Sunday toilet overflow, Cameron and Casey praised for knowledgeable, quick fixes, and Joe personally dispatching help during a storm. Several reviewers say the company found a cheaper fix than a competitor recommended. There's a recurring theme worth knowing about before calling: complaints about undisclosed pricing show up across several years, not just one bad visit. A 2022 review calls the approach a 'bait and switch' over an undisclosed camera-inspection fee, a 2023 review describes a $600-plus charge for snaking that didn't fix the problem, and a July 2026 review says the cost of diagnosing an issue wasn't given upfront and the recommended fix turned out to be unnecessary. Separately, two reviews — one from March 2022 and one from March 2025 — describe a technician damaging a pipe or drain line during a job, with the reviewers saying the company was slow or unwilling to take responsibility. Two complaints are on file with the BBB, which otherwise rates the company A and accredited. For a routine clog, the response time and named technicians draw consistent praise, but given the repeated cost-transparency complaints, get every charge — including for diagnostic work like a camera scope — confirmed in writing before the visit begins.