Thomas J Kennedy Plumbing Heating & HVAC, Inc.

When a heat-sensitive pet's AC quit blowing anything but hot air, Thomas J. Kennedy Plumbing, Heating & HVAC had someone out and the system running ice cold the same day — the kind of story that shows up again and again in a review record built over 91 Google ratings averaging 4.9 stars. Family-owned since Thomas J. Kennedy started the company in Raynham in 1967, it's now run by his children, Steve and Robin Kennedy, and its Massachusetts plumbing license is active on the state registry. The work spans both trades evenly: reviewers call it in for leaky toilets and gas-line hookups as often as for boiler repairs, mini-split diagnostics, and AC maintenance. What recurs across years of these accounts is a habit of checking the actual problem before replacing anything — one longtime customer described the crew verifying an issue before "guessing and trying to piece part it," and several reviewers specifically credit named technicians (Jon, Colin, Jamie, Nick) for explaining what they found and why. Customers citing 10 to 15 years of continuous use aren't rare here. Not everything lands clean. A 2026 review from what reads like a commercial or lab client described a costly HVAC failure — a compressor that ran dry after a leak, forcing a roughly $20,000 unit replacement, plus clogged rooftop drains on two other units. Billing has drawn real complaints twice: one recent reviewer objected to being charged for two hours of a technician's time when the actual repair took far less, though the company reached out afterward with a partial refund; in an October 2025 review, another customer described being billed for two separate service calls after a tankless water heater wasn't fixed on the first visit. For an everyday plumbing or HVAC call — especially one that needs same-day attention — this is a company with a long track record of getting it right the first time. For a larger commercial job, it's worth asking upfront how they handle billing when a fix takes multiple visits.