Burgess Pest Management

Burgess Pest Management is a West Bridgewater-based pest control company serving a wide swath of Massachusetts, with a reputation built heavily around individual technicians — Noah, Ryan, Tyler, William, Bob Fox and others get called out by name across hundreds of reviews for being on time, thorough, and easy to reach. Recent reviews describe the same details repeatedly: same-day dispatches to check a suspected nest, technicians who adjust treatment after listening to a homeowner's concerns, and quarterly or monthly maintenance visits meant to keep mice, ants and ticks from coming back. In a 2023 review, a homeowner described Burgess persisting until they found an invisible draft letting mice into a basement, then sealing it for good; in another 2023 review, a technician tracked mouse activity over a two-week follow-up and confirmed no signs of feeding anywhere in the house. In a 2022 review, a technician turned down a job outright — pointing out five structural issues that needed fixing first and not charging for the visit. A recurring theme runs through the negative reviews across several years: customers in 2023, twice in 2025, and again in 2025 described difficulty canceling a service plan, unclear pricing, or being steered toward an ongoing subscription when they wanted a one-time visit. Separately, in a 2026 review, a home seller described a termite inspection report Burgess prepared for the buyer that used an outdated 2004 form and contained errors, which she said contributed to the sale falling through. And a 2025 review from a Cambridge tenant described a rodent infestation that went unresolved for six months despite repeated visits. Burgess is a large, established operation with a long list of reviewers praising specific technicians by name for showing up and solving the problem — but given the repeated billing and cancellation complaints, it's worth getting the terms of any service plan in writing before signing, and asking exactly what a one-time visit costs if that's all that's needed.