C&C Service

****Update**** Renewed faith in C& C (now RPC). Thank you Paul Markovich 👏🏼👏🏼👏🏼 WHERE IS C&C 24 EMERGENCY SERVICE?? Our A/C has been out since yesterday 7/2/26. No one is answering/responding to voice messages. NOT A WORD. We’ve used them for years. We just had them out for A/C maintenance service that is part of our contract that we pay a lot of money for.

I gave them one star, but if I could give them 0 I would. I have been using C&C for the last 10 years. They were excellent. The office staff, the technicians, the service all great. I have 2 properties that I have contracts for. About two years ago, it all started to go downhill. The heat wasn’t working. I thought it was a problem with the thermostat so I called them. Every day for three days they sent somebody out who told me that it was fixed when they were done, and when they left the heat stopped working again. They replaced the thermostat and charged me $500 for a $100 thermostat. The bill for three days of technicians coming in and out of here was $1500. Finally, I called someone else who came and changed one small part. I’ve never had a problem again with the heater. There have been many other incidents since then, but the final straw was this year when they came to do the annual maintenance on the AC. They told me that I need a whole new unit and that I had no Freon and needed 80 pounds of Freon $40 a pound. I gave the guy the riot act and told him that I wasn’t going to use C&C anymore. He apologized and told me that the company had been purchased by an Investment firm. He said the first thing they did was fire everyone in the office in order to save money. This is why I can’t get anyone to answer my phone calls. I live in a condominium development. Since this happened to me with C&C I have had two other neighbors that told me the exact same thing. The technician came to their unit and told them that they needed and whole new air conditioner. All three of us hired someone else to come and check it out. In all three situations, the air-conditioning units were perfectly fine. Their company is a scam. They should be reported to the state.

I am not sure if this company changed management, but it used to be a company I would recommend and now I don’t. Their customer service, in all aspects, has become worse and worse every time. Just this last example: I have been leaving messages through voicemail as well as through direct staff for the billing department to call me back and, three weeks later, I have not heard back from anyone. This is just adding to my frustration of high costs and not well performed repairs, with multiple visits scheduled for the same repair. It seems like there’s only one person working at that company because she’s the only one picking up the phone and she has become as frustrated with me, as I have become frustrated with her because of her lack of understanding, and poor communications skills. This second paragraph is being written 6 days after my original review was posted. Since then, I have heard back from someone in corporate, who was very polite, nice and helpful - this does not mean I am giving this company a 5 star review, because I still believe there is a lot of room for improvement in different areas, but I am very grateful that someone eventually heard what I had to say and helped me solve my issue.

I requested spring maintenance service and the response was quick. The tech was very nice and through. He made some adjustments to the system which was overlooked by my previous company. I was so impressed that I reauested a service contract and the tech took my request and stated he would forward it to the office. Then it all went bad. Ten days no word or bill from the company, the office was argumentative and promised me a contract by email by the end of the day. Two days later no contract, reached out by email with mo response. Tried calling the office twice to no avail. Sadly I paid my bill and will find a more accommodating company. To bad.

Using C & C for the first time. I loved them. From the technician who came out to my house to the whole staff. Great Service and the price is right. They were the best!!!!!!!!