CARJON Air Conditioning and Heating, Inc.

Sam was personal able, through, professional, courteous, and went above and beyond,

After 10 years of working with Carjon for various home needs, I can no longer endorse them in any way. Avoid this company at all costs! Since we moved to Smithfield, we identified Carjon as a reputable local plumbing and HVAC company to rely on for standard home maintenance and service. They installed our central Air. They serviced our furnace multiple times. They have done other various plumbing and HVAC services in our home…one of which was replacing our Hot Water tank. They installed a Bradford White tank with a standard 6 year warranty in February 2012, on September 13, 2017 the tank’s pilot light went out. I took the normal steps of inspection and trying to restart it, to no avail. I called Carjon. They sent a technician out who looked further into it and said “The tank is unfortunately going and needs replacing. We installed it in 2012, so it is still under warranty. You will have to pay for labor/installation, but the tank will be replaced at no additional cost. Unfortunately, I checked the schedule and we are not free to come back until next Wednesday (9/20); you shouldn’t be out of hot water that long so I can give you the name and number of another plumber we subcontract out to who can honor the warranty and hopefully do it sooner.” I thanked him and replied, “Excellent, if they cannot do it sooner, then I will call the office and have you guys come on Wednesday. You have always done great work for us and I would rather have you replace it with the same quality of service and expertise.” I called the other plumber who stated they couldn’t get there until the following Friday, so I called Carjon back on Friday morning….this is where things took a turn. Michelle and Carissa from Carjon emailed and called us multiple times with excuses and explanations that range from ridiculous to condescending. Eventually we agreed to the installation price, provided a credit card number and they were to install a new tank on Tuesday morning. On Monday evening they called and cancelled the service entirely stating they were concerned we would give them bad reviews. They refused service on an under warranty product they installed because we might not like their service and give a bad review. The logic fail in this is so strong it is ridiculous. Avoid at all costs.

Unreliable and unprofessional. After having spent thousands of dollars with Carjon in recent years, I scheduled my annual heating system checkup and was given a date a month out. After a reminder call from them a few days before, they called to cancel hours before the scheduled service. Apparently they've had trouble accessing some of the systems in other condos in this building and have decided not work on any of the 59 units here. Frankly, I wouldn't care if they hadn't cost me a month in getting this work done. You can't rely on Carjon.

We hired Carjon to install central air-conditioner in our old colonial house, following the lead from our neighbors. The company representative was very professional, he worked with me on several estimates and once we settled on all the options, the installation was swift and very professional. We are very happy with the system (which they came to readjust almost immediately, when we told them that one room was a bit hotter than the others) and would happily recommend Carjon to anyone!