Carpet Barn Carpet One Floor & Home

Superb quality of service.. can’t go wrong ! Bill was always delightful to work with. He is a great listener, he knows his products and helped steer me in the right direction! Couldn’t have done it without him!! Thanks Bill!

Great experience Loading dock crew was very nice and helpful when i went to pick up my order

Hallelujah! The installation was done today but (1) my wife had to leave 1/2 hour late for her appointment & I had already left for my appointment, and (2) I shouldn't have had to resort to my angry New Yorker persona here on Cape Cod. I had to make all the calls to obtain updates & push to get promises kept. I always thought the vendor should initiate calls to keep the customer up-to-date and push its subcontractor to deliver on installation promises made to the customer. Anyway, the carpet looks nice & it's all over. We ordered our new carpet in December - plenty of time in advance of our February installation date. We scheduled installation for early yesterday 2/11/2026. Didn't happen. Then we were told it would be yesterday afternoon. Didn't happen. Then we were promised installation arrival by 7:30/8:00 AM today 2/12/2026. Didn't happen. Our salesman doesn't know where the installers are this morning but said he will TRY to reach them (I'm not hopeful). Now we need to reschedule other work because of the delays. I saw some bad reviews online but this place was recommended by some friends. I guess their good experience was an aberration.

Very nice people

We needed to carpet a basement level in our new home. We want to support small businesses, so off we went to Carpet Barn in Falmouth and worked with Bill Gasson. First, the selection was amazing! I was greeted by professional staff that asked probing questions in an effort to be certain I made an appropriate selection, real care with the customer and product, you will NEVER get that from Lowes or the like, from the salesperson who works between flooring and mixing paint colors. I made a selection. The installers were extremely professional, arrived at 7:45 and finished at 9:45. There was communication, followup, and I received a note of thanks at the conclusion. Lowes, with their part time paint guy, will never give you the customer service you will get from this small business.