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Stair runners, replacement carpet, and hardwood floors feature in Carpet Barn customers' accounts, often alongside help choosing materials. A recent Google reviewer praises Bill for listening and explaining the products; another describes helpful staff at the loading dock when collecting an order. The company's website identifies Carpet Barn as a Carpet One Floor & Home franchise showroom, currently at 48 South Street in Mashpee. It says it sells and installs carpet, hardwood, tile, laminate, and vinyl flooring, along with cabinets, countertops, and window treatments. Several older customers describe installations in detail. In an October 2024 review, a returning customer said Bill Gasson coordinated measurement and ordering, kept them informed about delivery and scheduling, and sent a three-person crew that replaced carpet and padding in five rooms and a stairway in just over six hours. The customer praised careful furniture moves and cleanup. A September 2024 reviewer described samples brought to a mother with mobility issues, paid furniture moving, removal of old carpet, and furniture returned after installation. Stair work also draws specific praise. A May 2024 reviewer described striped carpet fitted to crooked, pie-shaped stairs in a house more than a century old. A February 2024 customer credited Bill's help selecting stair runners and Steve's installation. Hardwood work appears in a June 2023 review: the customer said Kyle Buckminster helped with selection, scheduling, and installation of new floors. A July 2025 reviewer said Carpet Barn responded to a problem with a custom rug and took care of it. Timing and communication have drawn complaints too. In February 2026, a customer said an installation missed successive promised arrival windows, disrupted appointments, and forced other work to be rescheduled. The customer said they had to initiate every call for updates; a later update confirmed the installation was finished and the carpet looked nice. In a January 2024 review, a shopper said they witnessed the owner being rude to an older couple. A July 2016 Houzz customer described professional, timely work but wanted more scheduling flexibility and verbal communication rather than email. The BBB gives the company an A+ grade. A November 2025 customer who had a basement carpeted described staff helping with selection, installers arriving at 7:45 and finishing at 9:45, and communication and follow-up after the work.
Superb quality of service.. can’t go wrong ! Bill was always delightful to work with. He is a great listener, he knows his products and helped steer me in the right direction! Couldn’t have done it without him!! Thanks Bill!
Great experience Loading dock crew was very nice and helpful when i went to pick up my order
Hallelujah! The installation was done today but (1) my wife had to leave 1/2 hour late for her appointment & I had already left for my appointment, and (2) I shouldn't have had to resort to my angry New Yorker persona here on Cape Cod. I had to make all the calls to obtain updates & push to get promises kept. I always thought the vendor should initiate calls to keep the customer up-to-date and push its subcontractor to deliver on installation promises made to the customer. Anyway, the carpet looks nice & it's all over. We ordered our new carpet in December - plenty of time in advance of our February installation date. We scheduled installation for early yesterday 2/11/2026. Didn't happen. Then we were told it would be yesterday afternoon. Didn't happen. Then we were promised installation arrival by 7:30/8:00 AM today 2/12/2026. Didn't happen. Our salesman doesn't know where the installers are this morning but said he will TRY to reach them (I'm not hopeful). Now we need to reschedule other work because of the delays. I saw some bad reviews online but this place was recommended by some friends. I guess their good experience was an aberration.
Very nice people
We needed to carpet a basement level in our new home. We want to support small businesses, so off we went to Carpet Barn in Falmouth and worked with Bill Gasson. First, the selection was amazing! I was greeted by professional staff that asked probing questions in an effort to be certain I made an appropriate selection, real care with the customer and product, you will NEVER get that from Lowes or the like, from the salesperson who works between flooring and mixing paint colors. I made a selection. The installers were extremely professional, arrived at 7:45 and finished at 9:45. There was communication, followup, and I received a note of thanks at the conclusion. Lowes, with their part time paint guy, will never give you the customer service you will get from this small business.
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1 change recorded — last scanned Sep 30, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Carpet Barn Carpet One Floor & Home. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$6,000 – $9,600
Typical flooring project around $7,800
