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Casella Waste Systems runs trash pickup, dumpster service and a drop-off site from Belmont, and it holds 2.9 stars from 41 Google ratings. The company describes itself as providing waste solutions for over five decades, for customers at home or at their business, and lists Alton, Alton Bay, Belmont and nearby towns in its service area. A recent customer said a 2-yard dumpster was not serviced twice a month as agreed, and that after canceling, the customer was sent to a collections agency for $90. A recent reviewer said the company comes without warning to take a dumpster after overcharging. A recent customer said trash had not been picked up in three weeks because the driver reported the gates locked while they were open. A recent customer said Christy P. called back quickly and set up the account fast. A 2024 customer of over 20 years said Liz and Kimberly in the office fixed a pick-up timing glitch quickly. A 2023 customer dropped off garbage from a basement cleanup, wrote out step-by-step directions for the scale and the bays, and said a truck bed of contractor bags cost less than $40, debit or credit only. In 2025, a customer said a biweekly 2-yard dumpster went a month at a time without being dumped. In 2024, a customer objected to an extra $35 charge for going over the scale.
Friendliest Drivers And Great Service!
Terrible Experience I was a loyal residential customer for over 10 years, having been adopted by Casella Waste when they acquired Bestway Services. Service was acceptable for the most part until 2025.It was during 2025 that we began to notice that they were not servicing the 2yd dumpster the 2 times per month as agreed. We called and reported the problem and they would usually come the following week and dump the 3 weeks accumulation, then they would return the following week to dump 1 weeks accumulation. Then a month would go by and it would happen again. Every month our bill was being increased by a small amount until January of 2026. Again we missed being dumped, out of frustration I called and said ENOUGH!! Well that should be the end of the story, but no. I paid them the approximate $140.00 for the month of January and they arrived on February 3 to take the dumpster away and found it to be full of refuse. Hmmm. Now I'm being pursued by a collections agency for $90.00 due to the dumpster needing to be emptied on February 3, 2026. Save yourself a lot of grief by finding any other waste removal company.
This company is horrible! Do not use them, they are extremely rude if they do not get their way. Always check your billing as they will say you did not pay and when you show proof you do not get credited and they will come without warning and take your dumpster after you have proved they over charged you.
Great experience calling to get information on the services! Christy P. Helped me out and validated everything we needed and called me back very quickly. She also setup our account fast and was able to get us started immediately. Only wish every service provider had a team like that.
This company sucks we had stuff stollen from our lot so we need to lock it they refuse to come when we are open and have not picked our trash up in three weeks i miss waste management Come to find out that thier driver is telling the company that our gates are locked when we are open and are gates are too thats unions for you nothing will be done
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1 change recorded — last scanned Oct 18, 2026.
