CENTRAL MAINE METAL ROOFING

Poor communication. We built a new house and this is the metal roof company our builder uses. After our house was complete, we contacted him, Brian, to get some additional snow guards added and made an appointment for him to come out on a Saturday. He no showed, no called and didn't return any of my phone calls or texts. I had to have our builder contact him to get him to respond. He did come out eventually and did the work. They do a good job and have a quality product but would have been a better experience had the communication been better. We also had an issue that needed to be addressed and like before the communication was terrible. He no showed several times, doesn’t return calls, very poor customer service. I would not recommend using them.

Central Maine Metal Roofing LLC was contacted about installing a Standing seam metal roof on our new house back in May 2022. They were contracted to complete the job June2022. They completed most of the work minus one vent Boot June2022. After the plumbing was done they were notified about coming back to instal the Boot. August 2022. After several text messages, phone calls and lost of time they finally came back to install the boot. mid oct. 2022. They were also notified of two water leaks in the valleys of the metal roof. Water dripping off the roof sheathing lading on the top plates of the wall and running down the wall. First notified June 2023. The leak still has not been fixed. I have sent pictures and videos, called two different people multiple times and several messages over the months to get this addressed. I'm usually referred to talk to Brian. However he does not respond to messages or phone calls. Does not return calls When leaving voicemails. The few times I've been able to speak to him, I've gotten Excuses about water coming in the walls due to lack of siding. The siding was completed long ago, middle of the summer 2023. Or that the water can't be coming from the roof. "It's impossible, I've never had one fail in 28 years". I've been delaying this project for too long now. Brian had scheduled to meet me in person at the house. He never showed and did not respond to any messages, calls or voicemails since. I've requested to meet to look at this several times. the few times they sent someone out. They did not contact me. Potentially entering my property without permission. Now seeking other actions against the company. Jan 2024.