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Water-damage customers have praised CM Restorations and Remodeling Services for fast cleanup and repairs, while two 2024 customers described unresolved mold and disputed insurance charges. The business has a 4.6-star Google average from 21 ratings. In April 2026, a customer whose water tank failed said Kenny arranged a crew for the next day. The reviewer described removal of the old tank, debris and water damage, with Kenny calling to check progress. Another April 2026 customer said Kenneth and his crew responded immediately to garage and basement water damage. A December 2025 reviewer named Marcello, Ken and Alex and praised explanations, communication and care during restoration. Another December customer said the company completed cleanup and then repaired the damaged space. Several June 2024 reviewers praised Chad and his crew. One described same-day garage water-damage work; another praised their response to a flooded basement. These customers described their own jobs, rather than simply recommending a service they had not used. The complaints are specific. In August 2024, a customer said the crew initially dried water damage quickly but missed mold, prompting a second visit and then a third call when it returned. The customer said the project manager promised to contact the insurer but did not, and that mold and a damaged wall remained when they decided to hire someone else. In February 2024, another reviewer alleged the company sought an extra $8,000 from the insurer for mitigation work, including insulation removal the customer said never occurred. That customer also disputed water-pumping charges and complained about invoicing and payment demands. These are the customers’ allegations, not established findings.
“Christie Mozelak from CM Restorations and Remodeling Services in West Hartford said her crews pump out water, remove items that are saturated and put down products to prevent mold and bacteria from growing.”
Hello, went on vacation had a great time and came home to a busted radiator in the middle of April in my laundry room!!! called my insurance company, they told me to find a plumbers to come help out. I googled local plumbers in my areas and Clog Master came up and showed out their expertise!!! Took them 1week and few days to dry out and cleaned up/ out the mess in the laundryroom , part of dinning room, and basement!!! I'm completely satisfied with the results. I would diffently recommend them to do work for Family and friends!!!
Had a water tank blow up. A mess everywhere. Talked to a guy named Kenny. He had a team out to my house the next day. Got rid of the old one, got rid of the debris and the water damage. The crew that came out was really professional and Kenny called to check the progress. These guys really have it together. They’ll be my first call any time I need damage services. Thanks guys.
I had emergency water damage in my garage and basement. Kenneth and his crew responded immediately and fix the problem. They are reliable and efficient. I highly recommend them.
I am very pleased with the water damage restoration services provided by CM Restoration. From the initial response to the completion of the project, their team Marcello, Ken and Alex were professional, prompt, and knowledgeable. They clearly explained the process, communicated consistently, and handled the work with great care and attention to detail. The crew was respectful of my property, worked efficiently, and used proper equipment to restore the affected areas to excellent condition. The final results met and exceeded my expectations. I highly recommend CM Restoration for anyone in need of reliable and high-quality water damage restoration services.
I recently had an emergency situation at my property, and the restoration company was absolutely exceptional from start to finish. They responded quickly, handled the cleanup with impressive care, and made the entire process feel effortless during a really stressful time. Their technicians were professional, kind, and clearly knew exactly what they were doing. Once the initial cleanup was complete, they followed through by repairing everything perfectly. The quality of their work truly exceeded my expectations—the space looks even better than it did before the damage. I’m incredibly grateful for their reliability, attention to detail, and genuine commitment to helping us get back to normal. Highly recommend them.
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1 change recorded — last scanned Oct 30, 2026.
Luis arrived within an hour4.9
Quick response to a sewer backup flooding a basement4.5
Water-damaged room restored quickly and cleanly4.4
House and deck washing4.3
Master-bathroom remodel3.5
