Total Restoration

Total Restoration holds 4.9 stars from 326 Google ratings. A recent customer recommended it as a restoration company in the Berlin area. The company says it has been in business 30 years, and its website lists a service area that includes Hartford, Glastonbury, Meriden, Middletown, Wallingford and New Haven. A recent customer said Marcos and Rosa mitigated water damage from a pinhole in the ice-maker supply line, cleaned up at the end of each day and wrapped each personal possession in bubble wrap. A customer with a sewerage leak said Frazier and Willie were there within an hour. One customer with mold in the garage and bathroom said they took their time making sure all the mold was gone. Luis explained what was happening during a clean-out of mold and water damage from a broken pipe, a customer wrote. A 2026 customer with 3 feet of water in the basement said Luis and Dave showed up within an hour, after other companies had said a week and a half. A 2025 customer said that after a house fire, the company handled debris removal, smoke odor elimination, structural repairs and deep cleaning, and worked closely with the insurance company. A 2024 customer said Anthony and his crew dried out storm water damage with dehumidifiers, replaced the damaged ceiling sheetrock, taped the seams and painted the area. A recent customer said the mitigation went quickly, but the remodeling took months to begin and months more to finish; that customer described the work as sloppy, said workers returned multiple times for the same concerns, and finally had the company stop coming. A customer who praised a basement rebuild managed by Jeff said the project, damaged in early April, was finished in early September and was handed off a few times. One recent customer said it took over 10 months to have the house restored and get the bill, and that a wire a worker said had no power running through it exploded.