Concrete Concepts & Design is a decorative concrete and masonry business based in Ashby, MA, owner-operated by Tim Beausoleil. Google shows a 4.5-star average from 43 ratings, Better Business Bureau lists an A+ letter grade, and the business's Houzz profile (which has no reviews of its own) claims a Drainage Management certification and a five-year-consecutive Customer Service & Satisfaction award. HomeAdvisor's own aggregate sits lower, at 4.0 stars from 11 ratings.
The written record spans 2016 through 2026 - 37 reviews across nine sources - and most of it is detailed and positive. Customers consistently praise Tim's stamped concrete patios and pool decks, often finished with natural stone or cobblestone detailing, along with driveways, walkways, retaining walls, and a custom brick fire pit. Several describe Tim personally guiding the process: pulling permit statutes for a shed foundation, explaining why a pool deck needed to wait for the ground to settle, and offering phone advice that lowered a project's cost. In a 2018 review, a homeowner described Tim and his crew working late into the night to complete a 70-foot stamped patio; in a 2016 review, a diner owner described the crew finishing an epoxy floor replacement quickly to minimize lost business. Three reviews in the last six months, none negative, suggest the pattern has held recently.
Worth asking about before booking: five separate reviews across Google and HomeAdvisor, dated 2016 to 2025, describe stamped-concrete or pool-deck defects - cracking, spalling, an unfinished sump-pump cap - with promised fixes that were delayed for years or, in some accounts, never completed. In two of those cases the reviewers say direct contact with Tim stopped once the dispute dragged on. A 2016 HomeAdvisor review also describes an extended, adversarial dispute over billing and soil-removal charges, with the business publicly rebutting the customer's account point by point. These accounts sit alongside a much larger body of specific, positive detail about the same kind of work, so the pattern is worth raising directly - ask what happens if a defect surfaces after the final payment, and get any warranty terms in writing.
Concrete Concepts & Design looks like a strong fit for a homeowner planning a stamped patio, pool deck, or retaining wall who wants an owner who stays hands-on through design and permitting; confirm licensing, insurance, and how post-completion issues are handled before signing.
