Construct Associates, Inc.

I want to share my story because I would have been a returning client however I experienced terrible customer service working with Stephen. I’m not sure what’s going on over there, but the proposed designs for my renovation project had several elements that I did not ask for. The interaction between the designer and Stephen was awkward, no one seemed prepared or took my tight deadline for the project seriously. What’s more shocking is what I was charged for the designs I was presented with. When I asked for an itemized bill, there was no response. $1700+ for an incompetent design proposal is ridiculous and unexpected. In my experience, Construct Associates lacked communication, attention to detail and basic customer service.

Construct Associates does quality work with great communication, responsiveness and high standards.

Bob Walker and his team undertook a number of jobs in the home we just moved into. These included re-arranging kitchen cabinetry, building steps off our deck, fine-tuning and enlarging our laundry and garage access, installing doors on our den and most importantly, building an all new master bath. Through all these jobs, Construct's employees and sub-contractors were professional, on-time and clean. All the jobs took approximately 3 months to complete and came in on budget. We were very pleased with the experience.

Stephen Ross is a superb manager and co-owner, and runs his jobs professionally, with integrity, and on-time. He is a good communicator and works with excellent subcontractors. His carpenter Jim Hart was my lead on my most recent job with Construct, and I cannot say enough good things about his attentiveness to detail, quality of work, and ease of interaction. When I do my next renovation, I know who will choose!

Stephen Ross is who I mainly work with at Construct Associates. He is always on call when something goes wrong, and usually helps coordinate subs within the day I call. Construct Associates has a very tight knit group of subs and contractors, and everyone responds in a professional and efficient manner. One of the projects included replacing all the mechanics on a five story building and gutting the main floor into a beautiful loft gallery space. Over the last five years, we have replaced all the new boilers. Their ability to work with you is impressive, and also very important when there are so many projects in the air. I often recommend Construct Associates to anyone looking for a reputable design-build firm.