County Pump & Supply Inc.

County Pump & Supply, based in Leominster, is built around the no-water emergency call — the story that repeats across hundreds of reviews is a pump failing at an inconvenient hour and a technician showing up the same day or the next morning to fix it. The company holds a Better Business Bureau A+ grade and a 4.8-star average across 391 Google ratings. Among the 63 reviews landed in the last six months, one technician, Willie Torres, is named again and again for diagnosing pressure and no-water problems quickly and explaining what comes next in plain terms; other technicians — Daniel Johnson, Christian, Gil and Drew among them — turn up across many of the same kinds of jobs. In a review posted in July, a customer described the crew resolving a water-hammering noise that had bothered them for years, almost immediately. Alongside that, a real cluster of complaints sits on the same page. A November 2025 review described a rushed diagnosis that led to digging up more than a hundred feet of yard and driveway, with what the customer called zero accountability for the damage afterward. A 2024 review, later updated, described recurring leaks at pipe joints after a repair. An August 2025 review said a roughly $5,000 system still ran dirty water at low pressure nine months later. A March 2025 review described quotes of $6,000 to $10,000 for a pump and tank that the customer, after getting a second opinion, called well above market, and a September 2025 review said the company failed to show up on three scheduled days before the job got done. A 2026 review about a pre-purchase well inspection said one of the two technicians sent acknowledged he was new to well work and that the required tests weren't performed correctly. This looks like a strong call for a genuine no-water emergency, where the record of same-day response is deep and consistent. For a planned system replacement or any job involving digging, get a second quote and a clear scope in writing first — several of the more serious complaints trace to exactly that kind of larger job.