A burst pipe is the kind of call this shop is built for. In a January 2023 review a homeowner described Chris Roy talking them through what to do while he was still on his way, then arriving and handling it. CRoy Plumbing & Heating works out of Danvers, and by its own account on its website has done plumbing and heating in Massachusetts since 2000 — the BBB file puts the business start at March 2000 and lists two employees under Chris Roy as owner.
Google carries 4.8 stars across 63 ratings, with written reviews going back to 2021. The pattern running through them is consistent: fast answers, the problem explained as it is worked, and prices customers keep calling fair. A 2022 reviewer said a larger company quoted twice what Chris charged for the same kitchen faucet. A December 2025 customer whose heat had failed described him working through a boiler no longer manufactured, ordering the part, and making sure they had space heaters in the meantime. Several write as repeat customers of five years or more, one of them trusting him with lock-box access to a property.
Two accounts cut the other way, and both are worth reading. In August 2022 a customer rated the company one star after a spigot-replacement request went unanswered on the website, then unanswered by text for two weeks, before being told he was not interested in the job. And a January 2026 review — filed at five stars, oddly, given what it says — describes a tub drain he could not clear and advice to bring in a drain company, after which the customer had another plumber clear it in an hour for $180.
Its BBB profile is A+ and accredited since 2019, and BBB lists a Massachusetts plumbing licence number, 16304, on that page. That number is BBB's own record, not something confirmed against the state register here, so ask for the licence and check it with the Board of State Examiners of Plumbers and Gas Fitters before committing to anything large.
A good fit for Essex County homeowners who want a small, owner-run shop for water heaters, boilers, gas work and everyday repairs — the site names Middleton, Beverly, Peabody, Marblehead, Danvers, Salisbury, Georgetown, Boxford and Saugus. Get the scope in writing for anything drain-related, and if you need a quick answer, call rather than use the web form.