Accurate Baker Elman

Accurate Baker Elman is a Franklin and Newton, Massachusetts-based HVAC, plumbing and electrical company. It formed in 2019 when Accurate Heat-Air Services, serving the Franklin area since 1989, joined forces with Baker-Elman Plumbing, serving Newton since 1940, combining over a century of trade experience. The company operates as Murphy Services LLC, doing business as Accurate Baker Elman, from offices in Franklin and Newton, covering towns across eastern Massachusetts including Medway, Wrentham, Waltham, Watertown and Dedham. The company has built a long, well-documented track record: 471 reviews dating back to 2013 across four review platforms, a 4.9-star Google average from 625 ratings, and a Better Business Bureau A+ grade. Reviewers consistently name and praise individual technicians across many years - Zach, Frank Fitch, Drew and John Lamb recur again and again for diagnosing problems quickly, explaining the work clearly, and cleaning up after the job. Recent activity has been strong: in June 2026 a Newton homeowner described a full boiler and HVAC replacement including a new compressor and ducts, and in a Reddit post from late 2025 another customer reported a same-day water heater replacement after theirs failed. Responsiveness comes up too - in a December 2025 review, a homeowner called after 9pm about a main waste pipe problem and had a technician on site by 10am the next morning. Worth asking about before booking: pricing comes up as a recurring theme. A Better Business Bureau reviewer and a 2023 Google reviewer both described the pricing as very high, and a March 2026 review noted being surprised by the flat-rate structure on a simple valve repair. Even a five-star reviewer who asks for the same technician by name noted that the prices are very high, though the tech cannot do anything about it. Separately, an April 2026 review reported two no-show appointments where no one arrived after a scheduled wait - worth confirming scheduling reliability directly if booking during a busy period. Accurate Baker Elman looks like a solid call for routine and emergency plumbing and HVAC work in the Franklin/Newton corridor, especially for homeowners who value a familiar technician they can request by name over repeat visits. Given the pricing pattern in the reviews, it is worth asking for a clear, itemized estimate before work begins and confirming the appointment window during a high-demand season.