Crystal Brook Concrete Concepts

We had a wonderful experience! The workers were so kind, cleaned up after themselves, very communicative! We are thrilled with how it came out! Caitie in the office was super helpful when we had questions.

My neighbor had some work done on their pool requiring their old pool deck to be ripped out and a new deck poured in. Drewnowski Pools are the ones that contracted Crystal Brook Concrete Concepts to remove the cement. Without my permission, they drove their equipment over my yard , right next to my driveway. They made huge treads into my lawn. I called Drewnowski who was very apologetic and said that never should have happened. They put me in touch with Crystal Brook Concrete Concepts who eventually said they would not go over my property with their equipment and they would send someone out early spring to fill in the mess they caused and plant seeds. They would call me ahead of time. That was over a year ago and I have not heard from them.

They are really willing and want to work with you! Listen to your ideas but also will bounce some ideas of their own off you, to see if it may be something worth looking into. Timing wise, they work fast. Which is great, but even better, the finish product looks amazing! Doesn't looked rushed at all. Very satisfied and definitely would recommend them.

Extremely disappointing experience I am very unhappy with the pool patio installation from Crystal Brook Concrete Concepts. The customer service was decent to start the project but fell apart quickly once flaws and issues were pointed out. The communication was almost nonexistent at that point, and any questions or concerns were met with unprofessionalism. They even pointed blame back at us, the homeowners, blaming us for being responsible for the mistakes and craftsmanship flaws that were clearly made by the installation crew. The quality of the install is subpar at best. There are visible footprints and roller marks (see attached photos-note that all photo have been taken when dry) all over the patio, and the sealant is patchy and uneven, leaving the surface looking unfinished and sloppy. The company did little to nothing to address the obvious issues even when the company came back onsite to confirm the problems in person. I expected a lot more for the amount I paid. I would not recommend this company to anyone looking for quality work and reliable service.

They are really willing and want to work with you! Listen to your ideas but also will bounce some ideas of their own off you, to see if it may be something worth looking into. Timing wise, they work fast. Which is great, but even better, the finish product looks amazing! Doesn't looked rushed at all. Very satisfied and definitely would recommend them.