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Dean's Stove & Spa sells and installs wood, pellet and gas stoves and fireplace inserts. The company says it has helped Connecticut homeowners since 1979 and runs showrooms in Plantsville and New Hartford. It holds 4 stars from 648 Google ratings and an A+ grade on the BBB. A recent customer said the staff was patient with questions about wood stoves and hot tubs, and that the new stove was put in and the area left neat and tidy. A pellet stove owner wrote recently that Bruno fixed the issue, got parts and explained options on the stove. A 2026 customer said Craig helped choose a replacement for a 26-year-old Breckwell pellet insert and that Dan placed the new Lopi AGP exactly where they wanted it. A 2026 customer said Danny demonstrated how to run a newly installed wood stove insert and left a clean work area. A 2025 customer said Justin and Derek cleaned a smoking Evergreen woodstove insert and found a blockage at the top. In 2025, a customer said Bruno helped correct a problem with a panel door and brought his own firewood to show the proper way to start a fire. A recent customer said they were quoted one price for wood stove insert maintenance and charged more after the service, because the maintenance was not scheduled before August. A 2025 customer wrote that a wood stove cleaning left black soot over the living room and that the refund came after a lot of stalling. A 2025 Angi reviewer described problem after problem with a pellet stove and said the company booked service appointments and then did not show. A 2023 customer said the workers asked for 300 more dollars during installation and that a blower motor that failed in the second season was not covered by the guarantee. On Reddit in 2022, a commenter said a pellet stove bought and installed there years earlier was glitchy and hard to keep running. Connecticut lists its home improvement contractor registration, HIC.0522927, as active, held by Dean's Stove & Spa Inc.
“Dean’s Stove and Spa in Plantsville”
“Deans stove .. has wood and sons under their house brand”
“Avoid Dean's Stove & Spa. We bought a pellet stove from them years ago, had it installed by them. Very glitchy, unreliable”
“I have a place I would not recommend. Dean's Stove & Spa.”
“Dean's Stove and spa”
Quoted one price for wood stove insert maintenance but was charged a higher price after service 🤔 was not informed that price would be higher because I did not schedule maintenance prior to August and had to be placed on a wait list. VERY UNPROFESSIONAL!! Could have had service provided by another company that honors quoted price for the only half hour service. Will file complaint with Better Business Bureau and on Facebook!
Great staff
Staff very helpful. They have what you need
Love that place! I bought a fireplace wood insert there 4 years ago. Been looking and working great everyday, all winter, heating the entire house. Haven't used my oil furnace in 4 years! And their prices are good. One of the best things I've bought over the years, along with EV and Solar Panels. Living off the grid!! :)
Okay, but seems to be resting in past reputation. I've found better prices, service and support for what they offer elsewhere. Your mileage may vary of course.
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1 change recorded — last scanned Oct 8, 2026.
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