Delta Clean Air Worcester

I understand that technicians have to upsell services, and I am completely fine with standard price negotiations. What is entirely unacceptable, however, is the hostile, defensive, and deeply unprofessional attitude the technician displayed after we agreed on a price. During the pricing discussion, the technician, Mike was incredibly condescending, telling me I was being "too defensive" and actively trying to look down on me and belittle me in front of my wife. It only got worse from there. As they worked, I took a few photos of my own furniture that had been moved for the cleaning. The technician became visibly angry, snapped at me, demanded to know why I was taking photos of his equipment, and told me to "go away." Later, when I simply tried to look at and check the work being done out of genuine curiosity about how the system works, he threw a complete tantrum. He aggressively told me he was "experienced and knew what he was doing," acting incredibly defensive. His hostile reaction to a basic inspection made me feel like he was actively trying to hide poor workmanship. Negotiating a price is normal business. Treating a paying customer with disrespect, throwing tantrums, and ordering a homeowner away from inspecting their own property is completely unprofessional. I would strongly advise avoiding this company if this is how they train their staff to treat clients. UPDATE: Management has reached out multiple times via phone and text to discuss this review. However, because the technician made me feel so incredibly uncomfortable and disrespected in my own home, I have explicitly declined further discussions or any financial refunds. I paid $1,600 cash, the transaction is finished, and I am leaving this review purely as an honest warning to other homeowners about the lack of professionalism I experienced.

Carlos was great he did and super good job!

They were really fast and made my whole week.

Perfect people for the job they were super professional.

I had a good experience