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When a newly installed pump acted up in August 2026, the homeowner wrote that Matt, the owner, answered right away and a technician was at the house within 20 minutes. That is the shape of most of what customers of Derry Septic Service describe — the septic problem that can't wait, handled by people who pick up the phone. The company works out of Cote Lane in Londonderry, and its Better Business Bureau profile lists it in business since 1981. It is a family operation: a 2023 reviewer named Richard and his family, and others name Lynn in the office and Matt on the calls. On Google it carries a 5.0 from 66 ratings. Emergencies fill the reviews. In January 2026 a homeowner described a crew coming out in snow over frozen ground to pump the tank, find a clog and snake the blockage. A July 2025 customer's high-water alarm brought a pump-out and diagnosis the next day, with the pump replaced on day three. In August 2025, a customer up against a real-estate deadline got a thorough look at the tank and leach field on very short notice, with both explained. Several customers single out being talked out of work. A June 2026 reviewer expected to need a full inspection and was told after a conversation with Lynn that it wasn't necessary — a routine pumping did it. In August 2023 another described the crew taking the time to explain the options on a failed septic field. Long relationships follow: one 2022 reviewer counted 38 years as a customer, and a March 2025 review nearly 20. Septic is the whole job here — pumping, inspections, pump and assembly replacements, and leach field work. If you are buying in southern New Hampshire and need the tank and field looked at before closing, or you have an alarm going off tonight, this is the outfit that call suits. Ask what the inspection write-up covers, what a pump-out runs for your tank size, and how after-hours calls are scheduled.
“Derry Septic Service, Inc.”
“Derry Septic Service/Lynn & Richard Ball”
I highly recommend Derry Septic. We recently purchased a home and they completed the inspections and installed a new pump. We had a small issue yesterday and the owner Matt responded right away and we had a tech at our home within 20 minutes who was able to resolve for us and now everything is working perfectly. Everyone who I have worked with from this company has been extremely responsive, professional, personable, and knowledgeable. Overall, great experience and would highly recommend to anyone who may need an inspection, installs, or service.
Derry Septic came out for a routine septic pumping, and the experience was excellent. I initially thought I needed a full inspection, but after talking with Lynn, she took the time to understand my concerns and honestly explained that it wasn’t necessary. That kind of integrity goes a long way. As a fellow local business owner who believes in being fair, honest, and putting customers first, I truly appreciate seeing those same values in another company. Great customer service, honest advice, and no pressure. They’ve earned my business, and I wouldn’t hesitate to recommend Derry Septic to anyone.
We had an emergency. They came right out in the snow, frozen ground, pumped our septic, found a clog, and snaked the blockage. They were very helpful and knowledgeable. We will now be on a routine schedule with them.
Communicated well and got the job done in a timely manner. Also, cleaned up our yard very well after fixing our pipe. Highly recommend!
We recently bought a home in NH and have had nothing but great experiences with Derry Septic! A few months back, when we were in the process of putting an offer on a different home, I had a lot of questions about the septic inspection done by the previous owners. I spoke with Dick, and he generously spent over an hour with me—on a Friday evening—going over the inspection report and explaining everything in detail. He was patient, knowledgeable, and incredibly helpful, all without any guarantee that we’d even be future customers. That house didn’t work out, but when we purchased another home, we called Derry Septic again. This time, Matt came out to pump our septic tank, and he was just as wonderful—thorough, kind, and took the time to explain everything to us. Derry Septic is truly a great family business, and I can’t recommend them highly enough!
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2 changes recorded — last scanned Sep 19, 2026.
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