Desco Garage Door Repair

I don’t review many companies, but I believe it’s important to be honest about both good and bad experiences. I’m writing this review because our experience with Desco was completely different from what we expected based on the reviews we read beforehand. We called Desco because one of our garage doors had a broken spring and we needed the repair completed quickly. The technician was thorough in explaining what was broken and presented multiple repair packages for both doors. Based on his recommendation, we selected the middle-tier spring package and upgraded rollers. While the pricing seemed really high, we trusted his professional recommendation and felt significant pressure to make a decision on the spot because our garage doors needed to be repaired. The final bill for repairing two residential garage doors came out to more than $4,700, including: • $1,275 for each pair of “light duty” springs ($2,550 total) • $750 in rollers per door ($1,500 total) • $475 labor • Additional service fees After the repair was done, I reviewed the pricing information published on the company’s website and was utterly shocked by how different the pricing appeared from the options presented during our service visit. I am attaching a table summarizing what their website listed, compared to what we paid. We paid 4-10x more than what was listed on their website! Many of the online reviews described Desco Garage as “honest,” “affordable,” and “reasonably priced.” That was the complete opposite of our experience. After receiving the invoice, I contacted the company multiple times requesting: • clarification regarding the pricing, • warranty information, • an explanation of how the service packages we were quoted relate to the pricing published on their website. It has now been more than a week, and there has been no response. To add how absurd this situation was, the technician even asked for a tip after presenting a >$4,700 bill. When he left, the old parts and debris were left in our garage for us to clean up ourselves. I have never experienced such unprofessionalism from a service company. Looking back, I feel foolish for trusting that the pricing presented to us was reasonable without first taking the time to compare it with the company’s published pricing. That’s on me, and it’s an expensive lesson I won’t make again. At this point, the only way this company can begin to restore my confidence is by addressing my concerns in good faith and offering a reasonable resolution that reflects the significant discrepancy I observed between the pricing presented during the service visit and the pricing advertised on their website. If they continue to ignore my requests, I intend to file a complaint with the Better Business Bureau so that my experience is formally documented. Regardless, I will never use this company again, and I cannot recommend them. I will also share this experience with my friends, family, neighbors, and anyone considering using this company. My advice is simple… obtain a detailed written estimate, compare it carefully with the company’s published pricing AND with other companies, and don’t feel pressured to make an immediate decision simply because your garage door needs to be repaired. If Desco provides a satisfactory resolution, I will gladly update this review.

Fast, honest, and reliable! I had a broken garage door spring and called Desco Garage Door Repair after seeing their great reviews. They answered right away and sent a technician within an hour. He was super professional, explained what needed to be done, and finished the job quickly. The price was very reasonable and there were no surprises. My garage door works better than ever — I highly recommend Desco to anyone looking for trustworthy garage door service!

Excellent service from start to finish!I called Desco Garage Door Repair when my garage door wouldn’t open, and they came out the same day. The technician was professional, friendly, and really knew his stuff. He quickly found the problem, explained everything clearly, and had the door working smoothly within an hour. The price was fair, and the whole experience was stress-free. I’ll definitely use them again and highly recommend Desco to anyone who needs garage door repair!

My Garage Door Is Very Durable, Very Satisfied 10/10 Services. THANK YOU SO MUCH

Wow what an amazing service! They got my garage door repaired quickly and cheap just before the rain came in!