Drain & Heating Solutions

Drain & Heating Solutions is Eddie Cajina and, by the BBB's listing, one employee — a Burlington sole proprietorship the BBB lists as 16 years in business, working drain cleaning and heating with emergency service. On HomeAdvisor it averages 4.8 stars across 255 ratings, 86 percent of them five-star, and the written reviews there run from October 2017 to August 2019. Arrival time is what those customers kept writing about: eight of the twenty-five quoted reviews describe him turning up on time, early, or right away. A November 2017 customer with a drain that would not give in wrote that he kept at it until it worked, and that there were no hidden charges or attempts to jack up the cost. That October, another said an old kitchen drain worried him — he feared the snake would crack it wide open — so they agreed he would try, with no guarantees. A December 2017 reviewer who had bought a coupon said he answered quickly and showed up when other places never called back. In the most recent quoted review, from August 2019, a customer wrote that traffic made him late but he called ahead, and that he worked up an estimate aimed at saving them money. Two accounts go the other way, and they are serious. An April 2018 one-star reviewer said the company did extensive damage to their floors and ceilings, and hoped Angie's List would make him pay for the repairs. In August 2018, a two-star customer wrote that Eddie could not complete the booked service, did work on a toilet that apparently caused more damage, and promised a refund check instead. Mess came up as well: a November 2017 customer said the drain ran fine afterward but that they spent the entire next day cleaning the ceiling and walls. Two current flags belong alongside that 4.8. HomeAdvisor's profile carries a 'This pro is under review' banner. The BBB rates the business B- and not accredited, giving the reason as failure to respond to the one complaint on file. For a clogged drain that needs clearing, the 2017–2019 reviews describe a plumber who shows up and charges what he quoted. Before booking, ask Eddie directly what the HomeAdvisor banner and the unanswered BBB complaint are about, and — since the HomeAdvisor page states no warranties — settle in writing who pays if a fixture, ceiling or floor is damaged while he works.