North Point Plumbing and Heating is a Burlington, Massachusetts plumbing and heating company that serves the Greater Lowell area — Lowell, Westford, Dracut, Tyngsborough, Groton, Chelmsford, Tewksbury, Billerica, Dunstable, and Pepperell. The company is run by Chris Martinez, who says he has spent more than 20 years in the plumbing and heating trade and started the business after seeing what he considered poor service from other companies in the area.
Google reviewers rate the company 5 stars from 118 ratings, and the ten most recent reviews on file — all from 2026 — are uniformly positive and specific. Customers describe Chris, along with technicians Jesus and Yeury, as punctual, professional, and communicative, walking homeowners through the work as it happens. Reported jobs range from a same-day water heater replacement to a full drainage system overhaul that replaced original cast-iron piping with PVC and added new toilets, faucets, and a relocated washer hookup — evidence the company handles both routine repairs and larger remodel-scale plumbing projects. The Better Business Bureau lists the business as accredited with an A rating and no complaints on file, and its BBB service list spans drain cleaning, water heater and boiler service, sewer and water line repair, gas line work, repiping, and bathroom and kitchen remodel plumbing.
Two records are worth confirming directly before booking. BBB's directory lists a Massachusetts plumbing and gas-fitting license number for the business expiring in 2028, but BuildZoom's profile shows the license as "Unable To Verify" with no active license on file — ask to see current, valid license documentation. Separately, while Chris Martinez's personal trade experience is stated at 20-plus years, both BBB and BuildZoom record the business entity itself as roughly two years old (BBB: 2 years in business; BuildZoom: founded 2024), so the company's own track record is shorter than the owner's individual trade tenure.
For homeowners in the Burlington/Lowell corridor needing plumbing repair, water heater or boiler service, drain and sewer work, or plumbing tied to a bathroom or kitchen remodel, the reviews on file describe a responsive, communicative crew with no negative feedback yet recorded — just confirm the license is current and ask about warranty terms on larger installs.
