DRB Heating and Cooling

A customer who put in an online request at 8 p.m. on a Friday in December 2016 got a call back within the hour and a technician at the house the next morning, in a snowstorm. That turnaround is the thread running through almost everything written about DRB Heating and Cooling. The company works out of 11 Sunset Drive in Beverly. The BBB records it as a sole proprietorship with three employees, started in January 2014 and run by Daniel and Sophia Belcher, accredited since January 2016 and carrying an A+ rating. The work is heating and cooling top to bottom: AC installation and repair, heating installation and repair, ductless split systems, refrigeration, ventilation, system diagnostics and carbon monoxide detector work. Angi and HomeAdvisor publish the same 28 reviews at a 4.9 average, and the specifics stay consistent across seven years. Writing in July 2022, a customer described DRB assessing a central-AC fault that same evening and returning the next day with the parts to finish the repair. In August 2020, someone who lives alone and is disabled wrote that DRB came out during a heatwave to replace an AC unit at what they called a very reasonable price. A November 2019 regular credited owner Dan with never trying to upsell and Sophia with calling ahead whenever he was running late, and in March 2016 a homeowner said Dan found a furnace fault and explained the fix as he went. The one wobble is small and old. In July 2018 a customer gave four stars after two different technicians on the same job left confusion over what work had been done and what had been charged; DRB explained the mistake and refunded the overcharge. The written record runs 2015 to 2022, so it is worth asking what the crew and the schedule look like now, and confirming scope and price in writing before work starts. For heat-pump, AC or furnace work around Beverly, this is a small, owner-run shop with a long run of satisfied customers behind it.