Pro Heating and Cooling LLC

Pro Heating and Cooling LLC, run out of Dedham by owner Sean Pike, is the crew people keep recommending for heat pump and mini-split conversions — even when they were hired as the actual installers behind another company's sale. A 2026 Reddit thread in r/massachusetts described exactly that: a homeowner in Ashland who contracted through Elephant Energy said the sales side was 'decent,' but the installers, Pro Heating and Cooling, 'were great' and worth recommending on their own. The Better Business Bureau, which rates the company A+, lists its work as heating and cooling installation and repair, ductless mini-splits, heat pumps, water heating and smart thermostats. That range shows up across the company's own review history. Sixty-five reviews since 2021 span Google, HomeAdvisor and other platforms, averaging 4.9 to 5.0 stars, and the last six months alone brought 14 more with nothing negative. The specifics repeat: Sean personally answers calls — one customer's heat failed on a night with a negative wind chill and he responded fast — walks homeowners through options and pricing up front, and his crews, often named individually (Rafael, Fernando, Maryellen in the office), handle everything from full ducted heat pump systems to floor-mount units and gas furnace swaps. Several reviewers who collected multiple competing quotes said Sean's was both clearer and more competitive, and more than one credited him with steering them through the Mass Save rebate paperwork. Two things are worth asking about directly. The company's Massachusetts HVAC/gas-fitting license, number 15186, came back expired when checked against the state registry — worth confirming its current status before signing anything, whatever a directory listing elsewhere shows. And in a 2021 review, a customer said Sean had assured them a roughly $2,500 Mass Save discount would apply to a Navien system installation, and it didn't come through as promised; it's the one specific complaint in an otherwise clean multi-year record. For a heat pump, mini-split or furnace job — especially one where Mass Save rebates are part of the plan — Pro Heating and Cooling has the reviews and the A+ Better Business Bureau grade behind it. Just get the current licensing status and any rebate figures confirmed in writing before the crew shows up.