Driveways By Heap Inc

Call Driveways by Heap on a Monday and you may have a price by Tuesday. A July 2026 customer phoned about replacing a driveway, had someone out the next day and a quote in about fifteen minutes, with no sales pressure attached. In October 2025 another watched the crew pull the old driveway, lay gravel and pave the whole thing in two hours, clean up completely, and patch the ruts the bobcat left in the lawn using the trimmings from the driveway edge. A June 2026 crew resurfaced a walkway that was not in the original plan at no extra charge. The company works out of Whitman across the South Shore, doing asphalt driveways, walkways, sidewalks and playgrounds for homes and businesses, and its site says it has been at it since 2001. Bob Heap owns it and turns up on jobs; Genevieve gives the estimates and oversees some of the work. Its Better Business Bureau listing is an accredited A+, and Google sits at 4.5 from 151 ratings. The complaints are about what happens after the check clears. A September 2024 customer said cracking appeared two weeks in and again at three months, and that texts and calls went unanswered despite repeated promises of a visit. A June 2024 customer called back six times about cracks and never got the repair. An October 2024 reviewer said it took a year and a half of pushing to get repairs on a $7,000 driveway. In August 2024 a customer spent four months trying to book a sealcoating job on answers of "maybe this Saturday". A January 2026 reviewer wrote that the team was very responsive during the sales process and that this changed once the check was cashed. In September 2025 someone whose basketball-court square came out badly was promised a return visit, then spent three weeks calling with no answer. Workmanship complaints are fewer but specific. In December 2021 a $12,000 job left standing water in the yard, and the final price came in $1,600 above what the customer expected from an unclear estimate. In July 2022 a reviewer said the roller was not compacting the asphalt properly, leaving indentations wherever a delivery truck turned around. In June 2023 a customer described large gaps in the pavement and no response to a request to have it sealed. The 2026 jobs customers describe went differently. A July 2026 homeowner took four quotes and picked Heap on price, timing and professionalism. A May 2026 driveway was graded and the edges banked to address the owner's specific concerns, with Genevieve on site. In December 2023 a customer had boulders pulled out from under the old asphalt — the cause of their frost heaves — and the new slope set to drain away from the garage. And a 2024 reviewer who sells real estate and had used Bob and Genevieve for almost twenty years had them pave a commercial lot in West Bridgewater. If you need a driveway paved on the South Shore, this is a crew that quotes fast and works fast. Before signing, get the warranty in writing — what it covers, how long it runs and how quickly they must come back — and keep a retainer until the surface has been through a winter.