EAW Roofing and Construction Inc.

EAW Roofing and Construction is a Lancaster-area roofing and construction company, self-described as a second-generation family business established in 2000, serving central Massachusetts towns including Worcester, Leominster, Marlborough and Clinton. Its Massachusetts home improvement contractor registration is registry-verified active, and the company holds an A+, accredited BBB rating; it also says it's certified by all the major roofing manufacturers. Beyond roofing, the reviews and directory listings describe siding, gutters, chimney work, deck building, window and door installs, finish carpentry, and both residential and commercial jobs. Most of the written reviews, spanning 2022 through 2025, describe strong, specific work: a multi-gable roof replacement called difficult but well executed, a commercial roof replacement praised for professionalism start to finish, a screen porch and trim carpentry job called a transformation, and named project supervisors -- Brandon Weaver, Mike Morrissey -- singled out repeatedly for staying hands-on and responsive throughout a job. But four reviews across the same stretch describe real problems that didn't get resolved to the customer's satisfaction. A November 2021 review said a stairs-and-deck job, costing over $3,000, failed a home-sale inspection and that the company refused to fix it after being notified. A January 2022 review described a window-replacement job that started with one worker instead of the promised two crews, leaving windows installed crooked. A January 2023 review said a chimney-area repair made an existing leak worse rather than better. And a November 2024 review, from a new homeowner invoking a roof warranty from three years earlier, said the company blamed the chimney flue rather than addressing the roof itself. Given that pattern of complaints specifically involves follow-up work and warranty claims rather than the core roof installs, it's worth asking directly what the company's warranty process looks like and getting any repair commitment in writing before the crew leaves.