Environmental Pools, Inc.

Pool design and construction seem to be solid - these guys produce some stunning pool spaces. The maintenance/service is pretty good but it does sometimes require follow-up to get things addressed. My main pain point with EPI is related to a spa cover. I paid a 50% deposit and ordered a spa cover that arrived with the wrong dimensions. I spent the next six months following up with EPI to get an update on when I would get a replacement, was promised multiple times they'd get back to me but received nothing. I finally just cancelled the order, which they agreed to (without really any sort of explanation or apology for the mishap), but I had to follow-up a couple of times before finally receiving my refund and I'm still waiting for them to pick up the incorrect spa cover. The pool and patio themselves are fantastic, so if you're looking for someone to design and build a space, I'd recommend them. The service/responsiveness has room for improvement though.

Hopefully they install pools better than they drive smh

Utterly Unreliable and Unprofessional Avoid Environmental Pools in Bolton MA at all costs! For over ten years, they happily took my money for simple pool closings. However, when I desperately needed them to fix a leaking hydrostatic valve last September, their true colors showed. Service rep Holly promised they'd schedule the repair, but that was a blatant lie. I spent months calling, only to be met with endless excuses and empty promises. They strung me along, never once committing to a service date. Their complete lack of professionalism is astounding. At the very least, they could have been honest and told me they weren't going to do the job, so I could find someone else. This company clearly doesn't care about its customers. Do yourself a favor and find a pool service provider that values your business and actually delivers on their promises. Environmental Pools is a complete waste of time and money.

We have invested a lot into our house in the last ten years, including a full gut of the interior, additions and finishing our basement. We added a swimming pool to our backyard in 2023 and used Environmental Pools to build it. We were lucky enough to be assigned to work with Chris Quin, the construction manager. The folks at EP, and Chris in particular, have been communicative, responsive and respectful. As in all major construction projects, we have had a few hiccups during the project. This year, we suffered some major problems since the project was completed. We had to have a full replacement of our pool equipment when a tree fell directly on it during a windstorm last spring. We have also had several auto cover malfunctions this season. Despite our project being fully completed, Chris Quin always answers my calls on the first ring. He harnesses the EP team to help us throughout, to be sure our pool is functioning so that we can enjoy it to the fullest extent. We also use Environmental Pools to maintain the pool weekly during the season and have found that to be a super convenience with excellent service. Compared to other contractors we have worked with in the past, our experience with Environmental Pools has earned the highest marks. Thank you, Chris and the EP Team!

I seldom rave about a company I have worked with, mostly because the final product and experience seldom resembles the promises made at the time of sale. Environmental Pools is the exception. Our pool project - managed by Chris Quin - could not have been a better experience. From start to finish, Chris and his team delivered on every promise. Every aspect of the project went entirely as promised. I don't have a single complaint. If you are considering the installation of a pool in Massachusetts, I can't think of any reason to look somewhere other than Environmental Pools. I have no relationship to this company other than being a very happy customer. I would not hesitate to recommend this company and especially Chris Quin to anyone in search of Massachusetts' finest pool installation contractors.