Littleton Pools

Littleton Pools — registered as Littleton Pool Co., Inc. — is a family business at 675 Great Road in Littleton, Massachusetts, run today by Tim Gilbert and his son Brendan. It has been in the pool trade since 1969, when Herbert and Rose Gilbert founded the company, and it has been BBB Accredited since 1998 with an A+ rating. Its Massachusetts Home Improvement Contractor registration, number 118503, is verified active with the state registry under the company's own name. The work splits between building in-ground pools and keeping existing ones running. Vinyl liner replacement comes up more than anything else, described in detail by customers across many years — one 2025 reviewer hired them after what they called a disastrous liner job by another company and said the replacement needed a thoughtful approach and attention to detail, which they got. Others describe new plumbing and a filter system for a 43,000-gallon 1970s pool, a salt-water conversion with a heater, restored skimmers and bottom drains, leak diagnosis, pump repairs and seasonal openings and closings. What reviewers return to most is that the company teaches. New pool owners repeatedly describe long phone calls walking them through water chemistry and equipment, sometimes after hours, before any service call is booked. A 2026 reviewer whose sand filter cracked after 25 years said Brendan replied the next morning, reviewed photos, agreed replacement was the only option, and had a team out three days later. Another this May said a pump that would not prime was fixed within three days. Several say plainly that they were not sold things they did not need — one recounts two other companies quoting $150 and $200 just for a consultation while Brendan gave his time free. The relationships are unusually long. Reviewers count 42, 29, 25, 24, 22 and 20 years as customers, some on their second pool from the same company. That depth, rather than any single job, is the strongest thing in the record. There is one dissenting voice: a July 2026 reviewer wrote that the customer service was among the worst they had experienced, without describing the job or what went wrong. It stands alone against a 4.9 average from 105 Google ratings. Two further licence numbers — CS-002021 and HE-120519, both filed with the Massachusetts Department of Public Safety — appear on the BBB profile but were not confirmed against the registry here; treat those as the directory's records rather than verified credentials. If you own an older in-ground pool in the Littleton and MetroWest area and want a liner, a filter or a pump handled by people who will explain what they are doing, this is a well-documented choice. Ask for the liner lead time in writing, since installation dates in the reviews sometimes moved with weather.