Erise Builders, Inc.

Excellent customer service

Erise Builders was contracted to remodel my new home in Braintree in late October. I supplied the principal, Edison Ribiero with approved architectural plans to support the remodel of the home. Once the work began, there were continuous delays that could not be resolved. I also noticed some areas of the home where they were not following the architectural drawings. I confronted the owner, Edison about the changes to the approved design, he admitted that he did not submit the plans to the town and made changes that he felt would better benefit the remodeling project. However, his changes did not follow the approved architectural plans he was provided prior to starting my home improvement project. Feeling concerned about the changes, I consulted with the structural engineer who designed my plans. I asked him to visit the home and inspect the modifications to ensure they were safe and acceptable modifications to his plans. I set up two meetings for the engineer and Edison to visit the job site together. Both times, Edison cancelled at the last minute and never met with the engineer. The engineer shared the three areas that were not up to code that would need to be remediated in order to be in line with my architectural drawings. After several attempts to discuss these problems with Edison, he finally admitted that he was not following the plans but he would now make an effort to correct the errors. However, by this time, I was no longer comfortable or trusted his assertion because he hadn’t been honest with me. Hence, I terminated my contract with Erise and ask him to return any unused money from my deposit. Instead, he decided to keep my money and stole all the building supplies that were purchased with my money for my property. I made many attempts to reach a settlement with him have gone unanswered. I ended up receiving a correction letter from the town of Braintree to correct the structural mistakes Erise Builders created and had to hire a new contractor to start the process all over again which I end up paying for the same work. Needless to say, this has been a very challenging situation. I recently filed a complaint with Secretary of State and the Better Business Bureau to ask for assistance. Erise Builders received a $45,000 deposit from me and didn’t deliver even 20% of the contracted work plus the removed all the new building materials from my home and doubled my losses because I had to replace all of the material in order to get the work on my home back on track. I sent two certified letters and one via Fedex to Erise Builders asking for some level of refund or compromise. All of my correspondence has gone unanswered, so Edison has left me with no choice but to express my grievances over this horrible situation on public platforms like this. Be very careful if you choose to work with Erise Builders. If you have any issues with them, they will keep your deposit and steal all your building supplies on their way out.