Exeter Carpet Company

Exeter Carpet Company puts down carpet, and where you look changes the picture: Google shows 3.1 stars from 15 ratings, while HomeAdvisor and Angi each show 4.5 stars from 23 ratings and Thumbtack 4.0 from 13. Its BBB grade is A+. A 2025 customer who needed poorly laid carpeting re-stretched throughout the house said Mike Bresnahan and his crew did a nice job remedying the rippling. A 2024 reviewer wrote that 6,500 square feet were installed in three days, rip-up included, at a reasonable price for materials. A 2024 customer said they did the carpet in an attic and got it done fast. A 2022 customer said a middle-quality carpet from Exeter Carpet Co cost less than the cheapest option at Home Depot, and the job was done in a couple hours. A 2020 customer facing a deadline the weekend before Thanksgiving said Mike emailed in-stock samples, gave them the spot of a cancelled job, and the carpet went in on the Saturday after a first call on Wednesday. In 2020, that customer also said Mike emailed pictures of the floors once done. A 2019 customer said Mike installed carpeting with pad in three rooms, and his crew moved the furniture for a small fee. A 2025 customer said no one came at the expected time for the estimate, and on install day no one showed up; the owner was not heard from until 11:30 and had no idea why "his guys" were not there. The 2025 customer asked for a refund and got it. A 2024 reviewer said they did not show up as scheduled and then texted that they did not have the right materials; that 2024 reviewer had not received the deposit back. A 2023 Google reviewer said the phone went unanswered and went elsewhere. A 2023 HomeAdvisor reviewer wrote that after he got the check there was no follow-up. A 2022 customer said the floor was damaged and nothing was done about it. A 2019 customer said a cotton runner was torn and frayed in a few areas after installation, with too thick a pad and nails left visible. A 2017 customer said furniture was scuffed and gouged and a bathroom heater was destroyed, and none of it was acknowledged. A 2007 customer described big gaps between carpet and walls, uneven cuts and furniture damage.