Fireplace Depot

A recent Fireplace Depot customer had a fireplace insert installed, and the crew also put in a new chimney cap. The company's website says it provides fireplace installation, maintenance and design services for homeowners in Seymour, Shelton, Oxford and throughout Coastal Connecticut. On Google it holds 4.7 stars from 43 ratings, and the Better Business Bureau gives it an A+. On a recent gas fireplace clean and repair, a customer said tarps were laid out to protect carpets and floors before any work started, and that the crew explained why the fan was not working, a fix that needed an electrician to hook up power to the fans. A customer who got help choosing a log set for a propane fireplace said the installation was tidy and carefully done. A 2026 customer said Mike suggested the stone for a wood stove and hearth installation. A 2026 reviewer recommended Michael, who stayed open late and helped them find a Regency electric fireplace insert. In a 2023 review, a customer whose pellet stove showed an error code said the company requested a video and walked them through fixing it without a charge. A 2022 customer who called about replacement gas logs said the replacement was within 10 days and clean-up was included. A 2023 customer wrote that the business added more than twice the original estimate to the invoice without a word, and that the fireplace it delivered had a flame like a household candle; that customer said the company blamed the gas company. A 2021 customer complained of bad customer service and never getting an order. Connecticut lists its home improvement contractor registration, HIC.0669933, as active, held by Fireplace Depot LLC.