Five Stars Movers

Five Stars Movers is a Newton-based moving company whose reviews split sharply: many customers call the crews — led largely by Chris, the owner, and workers like Gustavo, Jose, and Tony — some of the most careful movers they've used, while a recurring group of customers report damaged or lost belongings that the company was slow, or unwilling, to make right. On the positive side, the volume is real: 221 reviews since 2021 and a 4.3-star average from 306 Google ratings, with reviewers praising specific long-distance and complex jobs — a relocation from Chicago to Waltham, a move from Massachusetts to Maine, a commercial office move split across Pennsylvania, Texas, and North Carolina, and careful handling of a piano. Several customers say they've hired the company two or more times with good results. But the last six months alone brought four negative reviews among 27, and a similar pattern repeats going back years. A January 2025 review described a flatscreen TV smashed in transit, with the company's damage claims policy of $0.60 per pound refusing to make it right. A November 2024 review reported items either burnt or never delivered, valued over $20,000, with the company offering a $900 settlement. A 2022 review described lost boxes and broken TVs met with no response at all. Separately, a June 2026 review reported a surprise $500 fee for a missed appointment that wasn't disclosed until the final bill, and reviews from late 2024 and early 2026 described rude treatment, including a call abruptly hung up on. For a straightforward, low-risk move, many customers come away very satisfied — but given how often damage and claims handling come up as a problem across several years, anyone moving valuable or fragile items should ask in writing exactly how damage claims are handled and get every fee spelled out before the truck arrives.