Floor Coverings International Pembroke
National chain · 162 Industrial Blvd Unit 6A, Hanson, MA 02341, USA
Their work
51 photosReach out
Call (781) 924-5032Visit websiteSee on GoogleYou reach them directly — we don’t take a cut.
Verified record
- A+ BBB rating
- 1 review in the last 6 monthsNo negatives
- 22 customer photosOf completed work
Highlights
- Deep, cross-source record — 4.9-5.0 star ratings across Google, Thumbtack, and Angi
- Named-owner accountability — reviewers consistently credit Glen Thornton personally
- One negative review — describes upselling and a botched vinyl installation
- Years-in-business mismatch — Thumbtack says 9 years, BBB says 16
Floor Coverings International Pembroke is the local, independently owned franchise location serving the Pembroke, Hingham, Hanover, and Plymouth area, in business since 2010 according to BBB, with Glen (Glendon) Thornton running it as principal. The number that stands out is the spread across sources: a 4.9 out of 5 on Google from 35 ratings, a perfect 5.0 on both Thumbtack (17 reviews) and Angi (5 reviews), and a BBB A+ grade — 40 reviews altogether dating back to 2018. Reviewers keep naming Glen directly, crediting him for showing up with samples, giving straight quotes, and standing behind hardwood refinishing, carpet, tile, and vinyl installs. As recently as this May, a customer described a smooth run from estimate to installation, putting new carpet in their bedrooms. Not every account is glowing: one detailed review among the forty describes being upsold to a pricier product and a vinyl installation left unglued and laid over a threshold that should have been removed, with a slow fix. It's worth raising directly — ask how a warranty claim or install issue gets handled before signing. Also worth clarifying: Thumbtack lists 9 years in business for this location, while BBB shows 16. For a South Shore homeowner who'd rather do an in-home consultation than a showroom trip, this is a reasonable call — just get the product, price, and warranty terms in writing given how that one bad outcome played out.
Read the comments
Most recent comments
- 5.0May 15, 2026
Great experience from the estimate to the actual installation. The carpeting looks great and it’s so nice to have new carpets in the bedrooms.
— Susan PorazzoView on Google Reviews ↗ - 5.0Dec 23, 2025
Glenn and his crew did a fantastic job installing new flooring and sanding and refinishing our hardwood floors. They are professional and efficient with their work. I would recommend them highly.
— Marc LinnView on Google Reviews ↗ - 5.0Oct 13, 2025
I got a call back within 24 hours of submitting a request for an estimate from the owner Glen. He scheduled an appointment within the week. He would have done it the next day but my schedule was the issue. Glen arrived on time and spent a long time with me explaining the different options. He was so patient with a chatty old lady. I never felt rushed and he answered all my questions very patiently. He gave me the estimate before he left and the price was very fair. My kitchen floor was linoleum from around 1955 to 1965 with an older linoleum underneath. The house was built 1940. Glen and John did the installation and there aren’t enough adjectives to describe the quality of the work. My kitchen door is a swing door original to the house and removing it to lay the flooring was difficult because of its age and deterioration. It had to be cut down so it would clear the new floor. They got it out and Glen did an amazing job on it. He reinstalled it so the base plate is secure now and it is level a square in the door frame! They were careful, neat and very aware of being safe. I can’t recommend this company highly enough. Fantastic job I give it 6 stars for being so exceptional.
— Constance CaseyView on Google Reviews ↗ - 5.0Aug 27, 2025
Brian did a fabulous job refinishing 200 year old flooring. The new flooring in another room is perfect for a beach house- thanks!
— Beach GirlView on Google Reviews ↗ - 5.0Aug 12, 2025
The work was professional done . Just an awesome installation! Jim was great ! Glen is great ! If your looking to install your floors Glen Thorton -floors international - pembroke is your guy ! Thank you so much !
— irwin stillmanView on Google Reviews ↗
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Update history
Added 10 new comments, added 19 new photos, re-analyzed rating 4.1 → 4.3
- behind the score: One negative review — describes upselling and a botched vinyl installation
Added 30 new comments, added 32 new photos, established rating 4.1
- behind the score: Upsell complaint — one detailed 1-star alleges a pricey upsell and botched vinyl install
What does a hardwood floor cost in Greater Boston?
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Floor Coverings International Pembroke. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$6,000 – $9,600
Typical flooring project around $7,800