Floor Coverings International Pembroke

Floor Coverings International Pembroke is a Hanson-based franchise, in business 16 years by the Better Business Bureau's count, that sells and installs carpet, laminate, vinyl, tile, and hardwood flooring for homeowners across Abington, Bridgewater, Brockton, Hanover, Whitman, and the rest of the South Shore. Owner Glen Thornton runs a Mobile Flooring Showroom that brings samples to in-home consultations, and reviewers across nearly a decade keep describing the same routine: a callback within a day or two, Glen showing up with samples himself, and a clear, no-pressure quote. The written history here is deep and mostly consistent — 38 five-star reviews across Google, Thumbtack, and Angi between 2018 and 2026, with Google alone at 4.9 from 35 ratings and Thumbtack at 5.0 from 17. Reviewers describe Glen and his crews handling everything from a two-day-notice carpet swap before a new tenant moved in, to sanding and refinishing 200-year-old hardwood in a 2025 review, to a same-week turnaround when flooring was back-ordered in a 2020 Thumbtack review. One reviewer said the owner dealt directly with their insurance company on their behalf, and installers Jim, Brian, and Michael Beane are each singled out by name in different years for clean, careful work. The one exception is a 1-star review from October 2024: a customer said they were upsold to a costlier flooring product and described the first installation as a disaster, with new vinyl laid directly over a bulging threshold instead of the crew removing it first. The Better Business Bureau's own listing references this same complaint as the most recent account on file, so it isn't an isolated platform quirk — worth asking directly how a threshold or subfloor issue would be handled before signing anything. Nothing since suggests a repeat of it: the most recent review, from May 2026, describes a smooth estimate-to-installation experience with new bedroom carpet. For anyone on the South Shore comparing flooring installers, this is a franchise with an unusually long, largely positive local history and a hands-on owner — worth a call, with that one 2024 install issue as the specific thing to raise upfront.