New England Flooring & Backsplashes

New England Flooring & Backsplashes runs a showroom in Whitman, Massachusetts that, according to a local business directory, grew from a straight flooring installer into a fuller kitchen, bathroom, and backsplash operation. Across 49 Google ratings averaging 4.2 stars and a broader run of reviews from 2021 through 2025, the pattern is genuinely split. Many customers name specific staff — Dave, Jonathan, Brittany, Bob, Greg — and describe a smooth kitchen remodel or flooring job with real design help and a professional install crew. But a recurring thread on the negative side involves installation quality gone wrong: tile that wasn't lined up right in the middle of a kitchen floor, flooring that cupped and warped after it went down, and in a couple of cases the company going quiet for months after taking initial measurements or refusing to engage once a problem surfaced. The one thing worth confirming directly before signing anything: Massachusetts bankruptcy court records show a Chapter filing in 2025 for the LLC at this same Whitman address. That doesn't necessarily mean the business has stopped operating, but it's a material fact for anyone about to pay a deposit on a kitchen or flooring job — ask point-blank about current operating status and how deposits are protected. This is a company set up to handle a full kitchen-to-floor renovation with in-house design and installation, not just a drop-in tile job, and plenty of past customers describe that working well. Given both the installation complaints and the 2025 bankruptcy filing, get everything in writing, ask for recent references, and confirm the order and payment terms before committing any money.