New England Flooring & Backsplashes

New England Flooring & Backsplashes is a Whitman flooring and kitchen products shop — carpet, tile, hardwood and vinyl flooring along with cabinets — operating out of a showroom at 421 Bedford Street. Reviews from 2021 through 2023 refer to the business by an earlier name, Floors & Kitchens Today, at the same address; more recent reviews, from 2024 into 2025, use its current name. Most of the 28 reviews on file, spanning 2021 to 2025, describe a positive experience: staff members named repeatedly across the years — Brittany Bankston, Dave, Jonathan among them — are credited with walking customers through material choices in the showroom and coordinating clean, on-time installs. A 2023 review described using the company for several separate floor installations over time and calling them professional and reliable each time. A late-2024 review described a full kitchen remodel finished well, with the reviewer crediting good communication throughout. But these same years also include real complaints. A 2022 review described a $14,000 flooring order that arrived cupped and warped, with the reviewer saying the owner would not address it. A separate 2022 review described a tile installation left with tiles improperly abutted in the middle of a kitchen floor. Two 2024 reviews described the business becoming unresponsive — one after an initial kitchen-remodel consultation that seemed promising, another describing an unanswered phone and an under-construction showroom with no one available to help. Also worth knowing before calling: a court-records site reports a 2025 debtor filing in Massachusetts Bankruptcy Court under the business's name at this Whitman address. Given the range here — genuinely positive, repeat-customer experiences alongside serious unresolved complaints and a recent bankruptcy filing — it's worth asking directly about current staffing, project timelines and how they'd handle a defect before committing to a larger job like a kitchen remodel.