Footprints Floors of Central Mass

Footprints Floors of Central Mass is a Northborough flooring company run by Sean, whose name is on nearly every one of the 59 reviews on file since 2022 — a written record that's remarkably deep for a flooring specialist, spanning Google, Thumbtack, Angi, and HomeAdvisor. BBB lists a Massachusetts home improvement contractor license for the company and rates it A+, BBB-accredited. The reviews describe a business built around hardwood — installing new floors, refinishing old ones hidden for decades under carpet or paint, and handling the trickier jobs other companies might pass on. One standout, from a 2025 review, describes an old original barn floor: rather than covering it over, Sean researched a historic approach and preserved the original character, which the homeowner calls "incredible." Another describes red oak floors that had been under carpet for years, refinished and still holding their color a year later. Beyond hardwood, reviewers describe porcelain tile (including a custom picture-frame landing at the bottom of a staircase), vinyl plank, and laminate installations, plus commercial work for at least one organization and two childcare centers, scheduled around business hours. A theme across nearly every review, recent and older, is communication and cleanup: crews that finish on or ahead of schedule, keep the customer posted throughout, and leave the site tidy. Several reviewers describe using the company more than once. Two reviews stand apart from that pattern: a 2025 review calls the installers and service "terrible" without further detail, and a 2024 review says the company didn't meet its commitments and made excuses instead. They're a small minority against dozens of specific, positive accounts, but worth knowing about going in. For a hardwood refinish, a tricky historic floor, or a straightforward tile or vinyl install, this is a company with an unusually deep and specific track record to back it up.