Frostline Boston

Frostline Boston is an appliance repair and refrigeration company based in Newton Upper Falls, serving Greater Boston neighborhoods including Newton, Needham, Wellesley, Dedham, Cambridge, Brookline, Waltham, and Somerville. The company describes itself as offering same-day service and a 90-day warranty, and states its technicians hold EPA certification. Customers who hired Frostline in 2026 consistently single out one technician, Ivan, for prompt arrivals and careful diagnostic work on refrigerators and microwaves. Reviewers describe him sticking with a difficult repair over multiple visits rather than leaving a job unresolved, and one homeowner noted that a six-month-old microwave "sounds better than the day we bought it" after his visit. A separate review credits technicians Nick and Arty with diagnosing a washing machine problem, ordering the needed parts, and completing the repair successfully. Feedback lines up across platforms: Google shows 4.9 stars from 141 ratings and Thumbtack shows an Exceptional 5.0 from 100 reviews, with 98% of those five-star. Worth confirming before booking: the company's self-reported history is inconsistent between its own sources — its website states 5 years in business, while its Thumbtack profile lists 13 years — so it's worth asking directly how long the current operation has run under the Frostline name. For everyday household appliance breakdowns, particularly refrigerators, washing machines, and microwaves, Frostline Boston has a strong and consistent review record across two platforms, backed by a stated warranty and same-day availability.